Myndie Herrington
Lorena
Summary
Detail-oriented Medical Receptionist with expertise in patient check-in/check-out, insurance verification, and appointment management. Skilled in utilizing EMR systems to maintain accurate records and enhance operational effectiveness, contributing to a positive patient experience and efficient healthcare delivery.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist 1
Baylor Scott and White
Temple
02.2026 - Current
- Managed patient check-in/check-out, appointment scheduling, and registration, delivering exceptional customer service in fast-paced healthcare environment.
- Verified insurance eligibility, benefits, and patient demographics to ensure accurate registration and billing.
- Coordinated communication among patients, providers, and clinical staff, enhancing workflow and ensuring positive patient experience.
- Collected co-pays and patient payments while maintaining compliance with HIPAA and organizational policies.
- Utilized Epic EMR and Microsoft Office to maintain accurate patient records and efficiently process referrals and administrative tasks.
Access Service Representative 2
Baylor Scott and White
Temple
03.2024 - 02.2026
- Verified insurance eligibility, obtained prior authorizations, and completed benefit verification to support timely reimbursement and reduce claim denials.
- Registered patients for inpatient, outpatient, and emergency services, ensuring accuracy of demographic, insurance, and financial information to support efficient patient processing.
- Collected co-pays, deductibles, and patient financial responsibility, clarifying billing policies and payment options to enhance patient understanding and compliance.
- Coordinated with providers, nursing staff, and insurance companies to facilitate admissions and scheduling, ensuring seamless patient access to care.
- Utilized Epic EMR to complete patient registration, maintain accurate medical records, and ensure compliance with HIPAA, organizational policies, and regulatory requirements.
Medication Aide
Garden Estates
Temple
01.2022 - 03.2024
- Administered prescribed medications to residents, ensuring compliance with physician orders, facility policies, and state regulations for safe and effective care.
- Monitored residents for medication effectiveness and adverse reactions, documenting observations and promptly reporting concerns to nursing staff to enhance patient safety and care quality.
- Maintained accurate medication administration records (MAR) and ensured timely, precise documentation of all medications given.
- Collaborated with nurses, physicians, and caregivers to provide compassionate, high-quality care and maintain a safe, supportive living environment
- Assisted residents with activities of daily living (ADLs), promoting dignity and independence while ensuring their comfort and wellbeing.
Receptionist
Highlands Foot and Ankle
Waco
02.2020 - 01.2022
- Greeted and checked in patients, scheduled appointments, and managed front desk operations to enhance patient flow in busy specialty medical practice.
- Answered high-volume phone calls, responded to patient inquiries, and coordinated communication between patients, providers, and clinical staff to ensure efficient information exchange.
- Provided exceptional customer service by assisting patients with appointment scheduling, check-in/check-out, and resolving questions in a professional and compassionate manner.
- Verified insurance coverage, updated patient demographics, and collected co-pays to streamline registration and support accurate billing processes.
- Maintained accurate electronic medical records (EMR), processed referrals, and ensured compliance with HIPAA and patient confidentiality standards.
Education
GED - General Studies
Central Texas College
Killeen, TX01-2024
Some College (No Degree) -
Central Texas College
Killeen, TXSkills
- Patient Registration & Check-In/Check-Out
- Appointment Scheduling & Calendar Management
- Insurance Verification & Benefits Eligibility
- Prior Authorizations & Referral Processing
- Payment Collection & Financial Counseling
- Medical Records Management & Data Entry
- Epic EMR
- HIPAA Compliance
- Customer Service & Patient Relations
- Communication & Team Collaboration
- Prior authorization
Timeline
Patient Service Specialist 1
Baylor Scott and White
02.2026 - Current
Access Service Representative 2
Baylor Scott and White
03.2024 - 02.2026
Medication Aide
Garden Estates
01.2022 - 03.2024
Receptionist
Highlands Foot and Ankle
02.2020 - 01.2022
GED - General Studies
Central Texas College
Some College (No Degree) -
Central Texas College