Myniesha Tones
Houston ,Tx
Summary
im a out going person i love to help others i can easliy get along with others im a good team sport im willing to go above and beyond for something i love i also love to smile i love to put a smile on other people faces im very friendly very talkative i love to take care of others in the time of need and im very passionate about anything i put my mindn up to
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
10.2023 - 02.2025
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained staff on operating procedures and company services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Humana
10.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Unarmed Security Guard
Smith Security
12.2019 - 07.2020
- Patrolled commercial property and associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Supervisor
Med Security
06.2018 - 12.2019
- Conducted [Number] security audits per month to identify potential problems related to physical security, staff safety and asset protection.
- Monitored property and investigated any areas of suspicion.
- Supervised a team of [Number] security personnel during a given shift.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Recorded incident reports with detailed accounts of occurrences.
Security Guard
SAFE Management Security
01.2017 - 12.2017
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
- Remained flexible in a rapidly moving environment and adapted to developing situations.
- Maintained composure while working with high volumes of the general public.
- Prepared regular written reports and logs in neat and legible handwriting.
- Noted and followed up on any unusual behavior.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Patrolled commercial property and the associated parking garage.
- Unlocked rooms and suites for authorized contractors.
- Monitored security camera system day and night to protect lives and property.
Remodel Team Member
Walmart
03.2015 - 05.2016
- remodel store
Security Guard
Universal Protection Service
02.2014 - 01.2016
- Completed reports by recording observations and occurrences and interviewing witnesses.
- Operated detecting devices to screen individuals.
- Inspected and adjusted security systems, equipment, and machiner
- Unlocked rooms and suites for authorized contractors.
- Directed guests around the building and answered questions regarding accessibility.
- Protected a level 5-secured compound with office space for more than [Number] employees.
- Verified each individual’s right to enter restricted areas and denied access to unauthorized persons.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Monitored building access and identified all officials and employees before authorizing their entrance.
- Noted and followed up on any unusual behavior.
- Patrolled commercial property and the associated parking garage.
- Processed and logged accurate and detailed incident reports.
Cashier
Whataburger Restaurants LLC
02.2014 - 04.2014
- Trained new cashiers on procedures, customer service and sales techniques.
- Completed purchases using Point of Sale systems.
- Greeted customers promptly.
- Directed customers to store locations.
Education
High School Diploma -
Westbury High School
Houston, TX2015
Skills
- great communication , ability to work under pressure, decision making, time management , self motivation, conflict resoultion ,leadership, adaptability ,teamwork ,creativty
Timeline
Customer Service Representative
Alorica
10.2023 - 02.2025
Customer Service Representative
Humana
10.2021 - 06.2022
Unarmed Security Guard
Smith Security
12.2019 - 07.2020
Security Supervisor
Med Security
06.2018 - 12.2019
Security Guard
SAFE Management Security
01.2017 - 12.2017
Remodel Team Member
Walmart
03.2015 - 05.2016
Security Guard
Universal Protection Service
02.2014 - 01.2016
Cashier
Whataburger Restaurants LLC
02.2014 - 04.2014
High School Diploma -
Westbury High School