Driven by results, I leveraged my proficiency in Microsoft and effective communication to enhance client satisfaction at SC Department of Human & Health Service. Specializing in applicant engagement and data entry, I adeptly managed resources, leading to streamlined processes and significant improvements in service delivery. My background underscores a commitment to excellence and a deep understanding of social services. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Hi, I’m
My'Niqua Hampton
Summary
Overview
5
years of professional experience
Work History
SC Department of Human & Health Service
Eligibility Specialist
11.2022 - Current
Job overview
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Engaged wider departments in accurate, timely paperwork completion.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Trained staff on current eligibility requirements and policies.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked effectively in fast-paced environments.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Legacy Healthcare Advantage
Patient Care Technician
01.2021 - 10.2022
Job overview
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Delivered high-quality care to severe hospice , and disabled patients in hospital facility.
Cox Communications
Tier 3 Technical Support Lead
03.2020 - 10.2021
Job overview
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Increased customer satisfaction ratings to [Number]%.
- Managed customer contact center with [Number] support representatives.
- Developed and implemented training initiatives for new hires.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Wrg Consulting Group
Senior Accounts Manager
03.2020 - 08.2020
Job overview
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Networked at events and prospected for new customers with diverse strategies.
- Prepared documentation, finalized sales and maintained records.
- Cold called prospects to explain partnership benefits, representing company values.
- Motivated team members to meet and exceed sales targets.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Brought in over $40000 in revenue while managing multiple high-profile accounts.
- Developed strategies using market research with support from cross-functional teams.
- Analyzed data to discover trends, informing market strategies, and objectives.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Dutch Fork High SchoolIrmo, SC
High School Diploma
05.2019
University Overview
Brewer Insurance School 810 Dutch Square Blvd #100, Columbia, SC 29210
No Degree from Insurance Policy Writer
University Overview
Northern Greenville University 7801 N Tigerville Rd, Tigerville, SC 29688
Associate of Science from Computer Engineering Technology
12.2026
University Overview
Skills
- Effective communication skills
- Knowledgeable in Google Applications
- Applicant engagement
- Resource information
- Telephone Etiquette
- Documentation and paperwork
- Program knowledge
- Proficiency in Microsoft (Certified)
- Social Services
- Appointment Scheduling
- Microsoft Office
- Medicaid knowledge
- Disability Awareness
- Data Entry
Timeline
Eligibility Specialist
SC Department of Human & Health Service
11.2022 - Current
Patient Care Technician
Legacy Healthcare Advantage
01.2021 - 10.2022
Tier 3 Technical Support Lead
Cox Communications
03.2020 - 10.2021
Senior Accounts Manager
Wrg Consulting Group
03.2020 - 08.2020
Dutch Fork High School
High School Diploma
Brewer Insurance School
No Degree from Insurance Policy Writer
Northern Greenville University
Associate of Science from Computer Engineering Technology
Similar Profiles
Felicia BaccusFelicia Baccus
Program Manager at SC Department of Health and Human ServiceProgram Manager at SC Department of Health and Human Service
Sheryl ANDERSONSheryl ANDERSON
Long Term Care Eligibility Specialist at SC Department Of Health And Human ServicesLong Term Care Eligibility Specialist at SC Department Of Health And Human Services
Desiree ConyersDesiree Conyers
Eligibility Specialist II at SC Department of Human and Health ServicesEligibility Specialist II at SC Department of Human and Health Services
Marella Van GulickMarella Van Gulick
Eligibility Specialist at State of Maine, Dept. of Health & Human ServicesEligibility Specialist at State of Maine, Dept. of Health & Human Services
Essence MenefeeEssence Menefee
Eligibility Specialist at Department Of Children and Families, State of FloridaEligibility Specialist at Department Of Children and Families, State of Florida