Myo Lin Aung
Daly City
Summary
Skilled in wheelchair navigation and teamwork, I enhanced passenger experience at ABM Aviation by streamlining check-in for disabled passengers and training new agents. Leveraging disability awareness and customer service management, I significantly reduced wait times, fostering a supportive and efficient environment.
Overview
2022
2022
years of professional experience
Work History
Passenger Service Wheelchair Agent
ABM Aviation
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Voice President
Taunggyi University Students Union
01.2021 - 12.2021
Member
Taunggyi University Students Union
01.2017 - 12.2020
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
Education
Associate Of Business Administration - Business Administration
City College of San Francisco
San Francisco, CAThird Year Students - English Literature
Taunggyi University
Myanmar ( Burma )High School Diploma -
No 10 High School, Taunggyi
Myanmar 03.2017
Skills
- Wheelchair navigation
- Disability awareness
- Safety awareness
- Professionalism and courtesy
- Route planning
- Check-in procedures
- Check-in processes
- Customer service management
- Boarding gate procedures
- Passenger check-in
- Teamwork
- Time management
Timeline
Voice President
Taunggyi University Students Union
01.2021 - 12.2021
Member
Taunggyi University Students Union
01.2017 - 12.2020
Passenger Service Wheelchair Agent
ABM Aviation
Associate Of Business Administration - Business Administration
City College of San Francisco
Third Year Students - English Literature
Taunggyi University
High School Diploma -
No 10 High School, Taunggyi
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