Myra Bratt
Sanborn,NY
Summary
Dynamic manager with a proven track record at Tony’s Pizza, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and conflict resolution, resulting in improved customer satisfaction. Skilled in multitasking and fostering strong relationships, driving team performance and engagement in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Manager
Tony’s Pizza
Sanborn, NY
09.2024 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff schedules, optimizing labor resources for peak hours.
- Implemented inventory control processes, reducing waste and improving stock management.
- Developed training programs to enhance team performance and product knowledge.
- Coordinated with suppliers to maintain quality standards in food preparation.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Led initiatives to streamline workflow, enhancing overall operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Restaurant Team Member
Fred’s Pizza
Lockport, NY
1996 - 09.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards.
- Collaborated with team members to manage high-volume service periods effectively.
- Trained new staff on menu items, preparation methods, and operational procedures.
Call Center Sales Representative
Mac’s Antique Auto Parts
Lockport, NY
07.2005 - 03.2008
- Enhanced customer satisfaction through effective communication and problem resolution.
- Conducted follow-up calls to ensure customer retention and loyalty.
- Trained new team members on sales techniques and company policies.
- Demonstrated product knowledge to increase sales and improve customer experience.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
Insurance Customer Service Representative
AllState
Lockport, NY
01.2000 - 2002
- Resolved customer inquiries regarding policy coverage and claims processing.
- Provided accurate information on insurance products and services to enhance customer satisfaction.
- Streamlined claims resolution process, reducing turnaround time for customers.
- Trained new team members on company policies and customer service best practices.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Assessed customer needs and recommended suitable insurance policies.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Set up customer payment plans to cover annual policies and renewals.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
- Acted promptly to customer complaints, significantly reducing escalation rates.
- Maintained up-to-date knowledge of insurance products to provide accurate information to customers.
- Simplified insurance application process for customers, leading to more user-friendly experience.
- Implemented personalized follow-up system for unresolved issues, significantly increasing customer satisfaction rates.
- Coordinated with other departments to streamline customer service procedures, enhancing overall service delivery.
- Increased customer retention by offering tailored insurance solutions based on individual needs.
- Processed and recorded new policies and claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
High School Diploma -
Starpoint Central
Lockport, NYSkills
Customer service
Team leadership
Time management
Decision-making
Task delegation
Goal setting
Customer relationship management (CRM)
Shift scheduling
Conflict resolution
Workforce management
Product management
Inventory management
Disciplinary techniques
Effective communication
Problem resolution
Positive attitude
Attention to detail
Multitasking
Multitasking Abilities
Excellent communication
Organizational skills
Timeline
Manager
Tony’s Pizza
09.2024 - Current
Call Center Sales Representative
Mac’s Antique Auto Parts
07.2005 - 03.2008
Insurance Customer Service Representative
AllState
01.2000 - 2002
Restaurant Team Member
Fred’s Pizza
1996 - 09.2024
High School Diploma -
Starpoint Central