Myra Fernandez
Utica,NY
Summary
Experienced professional with a strong background in Interpretative & Translation Services, Customer Advocacy, & Office Management. Dedicated and driven to provide comprehensive advocacy services for domestic violence survivors in underserved communities.
Overview
25
25
years of professional experience
Work History
Receptionist and Intake Staff-Spanish Interpreter
Legal Aid Society of Mid-New York
11.2017 - 04.2025
- Create a warm and welcoming experience for clients, families, staff and community members.
- Evaluate walk-ins and phone clients and qualify them for a variety of legal services.
- Conduct intake interviews for domestic violence survivors and crime victims using a trauma-informed approach.
- Interpret in simultaneous and consecutive mode during interviews and court appearances involving attorneys and clients.
- Translate and compose documents and legal forms for use by clients, attorneys and other staff.
- Perform initial data entry, update and maintain client files in case management database for all advocates within 13 offices.
- Maintain list of community resources and services, and refer clients as needed.
- Serve as backup help for Legal Services of Central New York by providing intake and administrative support.
Certified Medical Interpreter
Mohawk Valley Resource Center for Refugees
05.2010 - 10.2015
- Interpreted medical information given by healthcare providers into equivalent terminology in the patient’s language.
- Translated medical text and patient education information as requested.
- Maintained confidentiality in all matters related to patient care and office administration.
- Assisted with patient follow-up as necessary, including contacting patients with appointment reminders.
- Advocated for domestic violence survivors by providing support and referrals to community non-profits and service agencies.
- Interpreted and advocated for clients in Social Security Administration hearings, Immigration and Family Court.
Business Owner
El Coqui Music World
05.2000 - 02.2008
- Conceptualized, researched, and started retail music store specializing in Latin music, DJ, and vents planning.
- Managed daily operations, business taxes, freight deliveries, and procedures for accurate inventory.
- Managed employee needs, and coordinated web-based retail store services including updates and customer service.
Office Manager
Multicultural Association of Medical Interpreters (MAMI)
07.2005 - 01.2007
- Directed day-to-day office operations while managing a staff of 12 employees and over 70 per diem field interpreters.
- Collaborated with staff to ensure all field interpreters adhere to MAMI policies and procedures and submit paperwork.
- Created and maintained active and archival files and training records on all individual interpreters.
- Investigated all reports of problematic issues and worked with staff to establish proper protocol and resolution.
Residence Service Coordinator / Residence Manager / Interpreter
YWCA Mohawk Valley
03.2003 - 10.2005
- Provided crisis intervention, supportive counseling, and advocacy for domestic violence survivors and their families.
- Served as Hot-line Operator by providing information, referrals and a safety plan for escape.
- Maintained accurate program data, including client records, and updated information as needed.
- Advocated on behalf of clients with community organizations, social service agencies and law enforcement agencies.
- Interpreted and translated information for Spanish speaking clients.
- Worked with clients and staff to formulate and maintain relevant, meaningful case plans.
- Ensured residents’ needs are met at the shelter, received and maintained donations.
Education
No Degree - Certified Medical Interpreter
Multicultural Association For Medical Interpreters
Utica, NY05-2010
Skills
- Fluent in Spanish
- Certified Medical & Domestic Violence Interpreter
- Excellent Organizational & Time-Management Skills
- Motivated Self-Starter with excellent Interpersonal Skills
- Former Entrepreneur and Event-Planner
- Over 7 years’ experience in Non-Profit Administrative & Program Management
- Proficient in Microsoft Office Suite & Various Case Management Databases
Certification
Certified Medical Interpreter
Timeline
Receptionist and Intake Staff-Spanish Interpreter
Legal Aid Society of Mid-New York
11.2017 - 04.2025
Certified Medical Interpreter
Mohawk Valley Resource Center for Refugees
05.2010 - 10.2015
Office Manager
Multicultural Association of Medical Interpreters (MAMI)
07.2005 - 01.2007
Residence Service Coordinator / Residence Manager / Interpreter
YWCA Mohawk Valley
03.2003 - 10.2005
Business Owner
El Coqui Music World
05.2000 - 02.2008
No Degree - Certified Medical Interpreter
Multicultural Association For Medical Interpreters
Similar Profiles
Kallie RosarioKallie Rosario
Legal Aid Intern at Suffolk County Legal Aid SocietyLegal Aid Intern at Suffolk County Legal Aid Society
Ravelska LafalaiseRavelska Lafalaise
Intern at Lee County Legal Aid SocietyIntern at Lee County Legal Aid Society
Charlotte AnindittaCharlotte Aninditta
Intern at Hiscock Legal Aid SocietyIntern at Hiscock Legal Aid Society
Rachel H. WilsonRachel H. Wilson
Licensed Practical Nurse at WellNow Urgent CareLicensed Practical Nurse at WellNow Urgent Care
Sam LeSam Le
Defect Inspector at WolfspeedDefect Inspector at Wolfspeed