Myra Ford
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Medicaid/Medicare Eligibility Specialist
Centauri Health Solutions Inc - Human Arc
02.2022 - Current
- Assists Medicare members with applying for and maintaining State and county Medicaid Benefits via phone, email and other communication methods.
- Educate members on their Medicaid benefits and on County and State application processes.
- Coordinate with various government agencies and organizations to assist members in applying for and maintaining Medicaid Benefits.
- Manage time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Participate in special projects and campaigns to increase revenue for Medicare Health Plans we service.
Caremark Customer Care Associate
CVS
10.2019 - 05.2020
- Provided customer care for Pharmacy Benefits Manager.
- Answered member, physician's office and Pharmacy inquiries regarding member plan design, medication and mail order status.
- Educate members on plan design and benefits.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
Case Manager
Franklin County Department Of Job & Family Service
07.2015 - 09.2019
- Answered telephone inquiries in the, for the Department of Job and Family Services.
- Inquiries included case and program information for Medicaid, SNAP, TANF and all other services.
- Promoted to Case Manager/Eligibility Worker in the Medical Support Services unit.
- Responsible for Medicaid case processing, including Long Term Care and Nursing Home eligibility.
- Corresponding with Hospital and their Third Party companies to resolve case and billing issues.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Associates Degree - NRCMA, Assistant
Technology Education College
Columbus Grove, OH10.2008
Bachelors of Business Management - Health Services Management
DeVry University
Columbus, OH09.2006
Skills
- Typing 50 WPM; 10-Key Touch
- Program Understanding
- Excellent organizational, interpersonal, verbal and written skills
- Customer Inquiries
- Creative Solutions
- Client Documentation
- Applicant Support and Service
- Application Reviews
Timeline
Medicaid/Medicare Eligibility Specialist
Centauri Health Solutions Inc - Human Arc
02.2022 - Current
Caremark Customer Care Associate
CVS
10.2019 - 05.2020
Case Manager
Franklin County Department Of Job & Family Service
07.2015 - 09.2019
Associates Degree - NRCMA, Assistant
Technology Education College
Bachelors of Business Management - Health Services Management
DeVry University
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