Myra Gibbs
Pasadena,TX
Summary
Personable and dedicated with a strong background in customer service and very experienced in security as well. I aim to provide exceptional support to resolve customer and clients inquiries. Skilled in communication, problem-solving, and maintaining a positive outlook completely exceptional at building rapport with others. I am very driven, determined and confident in my work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
United Protective Services
Houston, TX
08.2024 - 01.2025
- Greeting and assisting contractors, vendors and tenants
- Monitoring surveillance and CCTV systems
- Identifying any suspicious behavior
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitoring for any critical alarms, notifying engineers
- Provided assistance to other departments as needed such as deliveries from other businesses
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Customer Service Specialist
Oasis at Pearland
Pearland, TX
01.2024 - 07.2024
- Analyzing customer needs and recommending other alternatives
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Delivering exceptional support via phone, email and chat
- Exceptional problem solver
- Advanced IT skills
- Always striving for customer satisfaction
- Resolving customer inquiries, questions and concerns
- De-escalated problematic situations by remaining calm and maintaining a friendly demeanor.
Front Desk Receptionist
Foot and Ankle Centers of Texas
League City, TX
06.2023 - 12.2023
- Greeting patients as they enter
- Verifying appointments
- Clarifying any questions or concerns they may have
- Scheduling follow-up appointments
- Updating calendars daily
- Assisting with sterilizing the examination rooms after patients visits.
- filing, copying and scanning important documents
- Updated customer information in databases regularly to ensure accuracy of records.
- Responding to inquiries and room requests made online, by phone, and via email.
Tool Room Assistant
ProSource Staffing
Houston, TX
03.2023 - 06.2023
- Responding promptly to tool requests from employees
- Providing assistance with selecting the appropriate tools for the job
- Maintaining a clean and orderly work environment
- Keeping track of the number of available products in each of the Kanban's
- Tracking orders in transit
- Transporting various items by forklift
- Importing and exporting products when needed
Retail Cashier / Customer Service Representative
Munro's Safety Apparel
Deer Park, TX
01.2021 - 03.2023
- Greet and welcome customers
- Stock inventory daily
- Handled cash transactions
- Following the important three P's
- Professionalism, Patience, and having the 'People's-first mentality
- Assisting customers questions and concerns
- Accordingly responding to emails, missed calls in a timely manner
- Answering incoming calls, with any questions about our merchandise or our location.
Unarmed Security Guard
Securtias Security
La Porte, TX
04.2019 - 01.2021
- Directed traffic as needed
- Patrolled designated areas and locations with the proper PPE
- Monitored and secured premises
- Updated client's information in the system if any changes had been reported.
- Followed proper protocol in case of emergencies
- Conducted random searches to clients vehicles when entering and exiting for safety measures
- Provided friendly and professional assistance to employees, visitors and customers.
Crew Member and Cashier
McDonald's
Deer Park, TX
04.2017 - 04.2019
- Welcoming guests into the restaurant
- Taking orders, cash handling, collecting payments
- Resolving customers issues and answering any questions about the menu
- Presented orders to guests within anticipated service times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
Associate - Business Administration
San Jacinto Community College
Pasadena, TX02.2025
High school diploma or GED -
Deer Park High School
01.2018
Skills
- Phone etiquette
- Problem solving
- Leadership
- Computer literacy
- Typing
- Microsoft Office
- Clerical experience
- Communication
- Customer service
- Computer skills
- Organizational skills
- Communication skills
- Customer support
- Conflict de-escalation
Certification
Driver's License, 08/01/18, 04/30/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Security Officer
United Protective Services
08.2024 - 01.2025
Customer Service Specialist
Oasis at Pearland
01.2024 - 07.2024
Front Desk Receptionist
Foot and Ankle Centers of Texas
06.2023 - 12.2023
Tool Room Assistant
ProSource Staffing
03.2023 - 06.2023
Retail Cashier / Customer Service Representative
Munro's Safety Apparel
01.2021 - 03.2023
Unarmed Security Guard
Securtias Security
04.2019 - 01.2021
Crew Member and Cashier
McDonald's
04.2017 - 04.2019
Associate - Business Administration
San Jacinto Community College
High school diploma or GED -
Deer Park High School