Myra Hooper
Murfreesboro,TN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented Customer Service Manager with 20 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
24
24
years of professional experience
Work History
Customer Service Associate
Dillards Department Store
Murfreesboro, TN
01.2008 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Manager
Special Stitching Inc
Murfreesboro, TN
01.1995 - 01.2007
- Managed physical property of company from New Jersey to Tennessee. Employed and hired 20 staff members ,call center and machine shop . Audited all cash flow transactions and payroll. Led the company in top sales for industrial sales and service to a profit average of 6 million per year.
Applicatons Engineer
Singer Sewing Machine
Murfreesboro, TN
Dec1978 - Jan1995
- Onboarded new temps by entering into [Software] and setting up in time clock.
- Conducted research, gathered information from multiple sources and presented results.
Education
Associate of Arts - Information Resources Management
Volunteer State Community College
Gallatin, TNHigh School Diploma -
Macon County High School
Lafayette, TN05.1960
Skills
- Personnel training and development
- Customer Relationship Management Software (CRM)
- Inter-department collaboration
- Budgeting and reporting
Music,Reading cooking
Enjoy reading new authors, period history and bible history. Current music and live theater.
Timeline
Customer Service Associate
Dillards Department Store
01.2008 - 03.2020
Customer Service Manager
Special Stitching Inc
01.1995 - 01.2007
Applicatons Engineer
Singer Sewing Machine
Dec1978 - Jan1995
Associate of Arts - Information Resources Management
Volunteer State Community College
High School Diploma -
Macon County High School