Michael McClenney
White House,TN
Summary
Expertise in compliance, client relationship management, and customer service excellence. Skilled in Microsoft Outlook, Excel, and Word, with a strong background in network expansion and product launches. Committed to territory development and delivering customized solutions to meet varied customer needs. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Greer Hardwood Floor Company
Memphis, TN
07.2023 - 10.2024
- Managed client relationships to enhance satisfaction and retention
- Provided expert product information to assist customers in making informed decisions
- Resolved customer issues to maintain service quality and loyalty
- Set up New Accounts
Operation Manager
Lawn Doctor
08.2007 - 07.2023
- Oversaw profit and loss management to maintain financial health
- Managed daily operations to ensure seamless workflow
- Dispatch Manager
- Route Optimization
- Coordinated schedules and assigned shifts to optimize team efficiency
- Control inventory
- Payroll
- Managed invoicing for clients
- Customer service
- Handling customer concerns
- Consistently achieved sales goals
- Microsoft Excel, Word and Outlook
Part Time Supervisor/Interim Night Manager
Southern Glazers
Memphis, TN
09.2020 - 05.2021
- Led team of Supervisors, leads, and 20+ employees in warehouse outbound operations
- Coordinated truck routing to achieve timely deliveries
- Oversaw inventory management to maintain stock accuracy
- RF Scanners
- SAP
Department Manager
Guitar Center
Memphis, TN
08.2005 - 08.2007
- Managed profit and loss activities within the department.
- Achieved sales goals consistently through strategic planning and team collaboration
- Managed day-to-day operations of department to ensure smooth workflow and service delivery
- Ensured customer satisfaction through effective communication and support
- Handling customer concerns
- Control inventory
- Payroll
- Monitored and ensured staff adhered to all company policies and procedures
- Coordinated schedules and assigned shifts to optimize team coverage and performance
Package Handler
FedEx
Memphis, TN
02.2005 - 07.2005
- Sorted packages to packing line, ensuring timely processing.
Sales Representative
ADT Security Services
Memphis, TN
08.2004 - 04.2005
- Provided tailored customer service to increase client satisfaction.
- Guided customers in selecting optimal security systems to meet their specific needs.
Field Service Technician
TruGreen
Memphis, TN
03.2004 - 08.2004
- Provided tailored customer support to resolve service issues promptly
- Applied targeted treatments for weeds and fertilizers to enhance yard health
Assembly Line Worker
Nordyne
Dyersburg, TN
12.2003 - 03.2004
- Assembled air conditioning units to meet production specifications.
Pallet Clerk
HUISH DETERGENTS
Dyersburg, TN
08.2003 - 12.2003
- Executed slip forklift operations to ensure safe handling of goods.
- Operated forklift to efficiently transport materials throughout warehouse.
- Created labels for pallets to facilitate accurate inventory management.
Forklift Operator
Slim Fast Foods
Covington, TN
12.2001 - 08.2003
- Transported materials within warehouse using forklift to ensure timely supply for operations
Sales Consultant
Dyersburg Ford
Dyersburg, TN
08.2001 - 12.2001
- Demonstrated vehicle features and benefits to enhance customer understanding
- Provided exceptional customer service to address inquiries and resolve issues
Technician Assistant
TCPC Computers
Covington, TN
01.2000 - 07.2001
- Assisted with computer assembly and resolved technical issues.
Sales Associate
Hibbett Sports
Dyersburg, TN
10.1998 - 01.2000
- Organized and arranged sports apparel to enhance product visibility and customer access
- Provided customer service to assist shoppers and address inquiries
Education
Business Management -
Dyersburg State Community College
Dyersburg, TNHigh school diploma or GED -
Dyersburg High School
Dyersburg, TNSkills
- Sales and account management
- Strategic planning and execution
- Team leadership and management
- Customer service excellence
- Microsoft Office proficiency
- Budgeting and financial analysis
- Logistics and inventory control
- Problem solving and issue resolution
- Effective communication skills
- Adaptability and flexibility
- Active listening and client engagement
- Sales strategy development
- Customer relationship management
- Referral generation and follow-up
- Product knowledge and demonstrations
- Personnel training and development
Timeline
Customer Service Associate
Greer Hardwood Floor Company
07.2023 - 10.2024
Part Time Supervisor/Interim Night Manager
Southern Glazers
09.2020 - 05.2021
Operation Manager
Lawn Doctor
08.2007 - 07.2023
Department Manager
Guitar Center
08.2005 - 08.2007
Package Handler
FedEx
02.2005 - 07.2005
Sales Representative
ADT Security Services
08.2004 - 04.2005
Field Service Technician
TruGreen
03.2004 - 08.2004
Assembly Line Worker
Nordyne
12.2003 - 03.2004
Pallet Clerk
HUISH DETERGENTS
08.2003 - 12.2003
Forklift Operator
Slim Fast Foods
12.2001 - 08.2003
Sales Consultant
Dyersburg Ford
08.2001 - 12.2001
Technician Assistant
TCPC Computers
01.2000 - 07.2001
Sales Associate
Hibbett Sports
10.1998 - 01.2000
Business Management -
Dyersburg State Community College
High school diploma or GED -
Dyersburg High School