Myra Nealy-Jones
Kaukauna,WI
Summary
I am a results-driven employee with excellent communication and problem solving skills with a desire to take on and overcome new challenges. I have a proven track record of exceeding goals and providing outstanding service. I am experienced in building strong customer relationships and training co-workers to improve role effectiveness through incentives and flexible solutions. By applying here I am looking to broaden my horizon and growth as an employee.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Spectrum
Appleton, WI
06.2024 - Current
- Troubleshooting video and internet service outage issues and resolve inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Exceeding company goal expectations continually leading to a promotion from a level 1 video repair representative to a level 2 internet repair representative
- Managed high-volume calls while maintaining service quality and customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with cross-functional teams to address complex issues and improve service delivery.
Owner Operator
Myra's Chuck Wagon
Kaukauna, WI
06.2017 - Current
- Successfully managed all aspects of a food truck operation, including inventory control, sales, marketing, and community relations.
- Developed, adjusted, and implemented various business strategies to drive business and to create consistent growth.
- Adapted quickly to market shifts and industry trends, using agile decision-making and problem-solving skills to stay ahead of the competition.
Customer Service Representative
AT&T
Appleton, WI
11.1999 - 04.2021
- Handled a high volume of customers and resolved inquiries and issues in a timely and professional manner.
- Utilized active listening and problem solving skills to understand and address customer needs effectively.
- Provided exceptional customer service to ensure customer satisfaction and loyalty by recommending personalized solutions.
- Performed as a training coach for new and existing employees by developing training programs and incentives to ensure rapid skill development and competency.
Education
Business Management Degree -
Whitewater University
Whitewater, WIReal Estate License - undefined
Prosource
Minneapolis, MNSkills
- Problem Solving Skills
- Efficient Time Management
- Interpersonal Skills
- Microsoft Office Proficient
- Effective at Multitasking
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Call center experience
LANGUAGES
English
Timeline
Customer Service Representative
Spectrum
06.2024 - Current
Owner Operator
Myra's Chuck Wagon
06.2017 - Current
Customer Service Representative
AT&T
11.1999 - 04.2021
Real Estate License - undefined
Prosource
Business Management Degree -
Whitewater University