Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Myra Neumann

Mankato,MN

Summary

Outgoing and hardworking individual that thrives in a fast paced environment. Extensive experience with customer service, enjoys getting to know each customer and their needs. Quick learner skilled in POS operation. Proven ability to resolve conflicts and enhance team productivity while ensuring fast and efficient service.

Overview

5
5
years of professional experience

Work History

Night Manager

Firehouse Subs/Blaze Pizza
08.2024 - 08.2025
  • Owned by the same Franchisees
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Processed customer orders quickly and accurately to meet dispatch targets.

Direct Support Professional

Life Support Services LLC
08.2022 - 08.2024
  • Took a break from June-December 2023, due to a brief move.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.

Shift Lead

Firehouse Subs
06.2020 - 10.2021
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.

Education

Bachelor of Arts - Elementary Education, TESL Certification

Mankato State University
Mankato, MN
05-2028

Associate of Arts - Sociology

Central Lakes College
Brainerd, MN
05-2025

High School Diploma -

Brainerd Senior High
Brainerd, MN
05-2023

Skills

  • Customer service
  • Conflict resolution
  • Staffing management
  • Engaging personality
  • Fast and efficient service worker
  • POS operation
  • Multitasking

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Night Manager

Firehouse Subs/Blaze Pizza
08.2024 - 08.2025

Direct Support Professional

Life Support Services LLC
08.2022 - 08.2024

Shift Lead

Firehouse Subs
06.2020 - 10.2021

Bachelor of Arts - Elementary Education, TESL Certification

Mankato State University

Associate of Arts - Sociology

Central Lakes College

High School Diploma -

Brainerd Senior High

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