Myra Pardie
Newark
Summary
Results-driven and adaptable operations and data management specialist with expertise in healthcare, process optimization, and cross-functional team leadership. Experienced in driving operational efficiency, troubleshooting complex challenges, and implementing scalable data solutions. Skilled in managing customer operations, optimizing pricing models, and leading initiatives that improve customer engagement and business outcomes. Passionate about applying data-driven strategies to enhance decision-making and organizational growth in dynamic, fast-paced environments.
Overview
4
4
years of professional experience
Work History
Operations & Data Management Specialist
KPH Healthcare
01.2024 - Current
- Designed and implemented data workflows that enhanced operational efficiency by 35%, streamlining critical processes
- Developed a data-driven approach to troubleshoot pricing discrepancies, improving financial performance and accuracy
- Led cross-functional teams to resolve 90% of escalated customer issues, improving customer satisfaction and engagement
- Conducted regular data audits, ensuring 99% accuracy in compliance with regulatory standards
- Contributed to market expansion efforts, boosting outreach efficiency by 20% during new market launches
- Optimized pricing algorithms for multiple regions, resulting in a 25% increase in revenue and improved market competitiveness
- Built and implemented a customer support ticketing system that reduced response time by 40% and improved case resolution efficiency
LPN Charge Nurse
Our Home Senior Living
04.2021 - 01.2024
- Delivered compassionate care by administering medications, providing wound care, and supporting residents with activities of daily living (ADLs)
- Maintained accurate and up-to-date electronic health records (EHR) to ensure seamless communication with physicians and registered nurses (RNs)
- Collaborated with the healthcare team to develop personalized care plans, contributing to improved patient outcomes
- Provided emotional support, education, and guidance to residents and their families, fostering a positive environment
- Performed specialized nursing procedures including IV therapy, tracheostomy care, and catheter insertions, ensuring high standards of care
- Monitored vital signs and tracked resident progress, assisting in the implementation of effective rehabilitation strategies
LPN Charge Nurse
Community Memorial Hospital
01.2021 - 11.2023
- Led a team of nurses and healthcare professionals in providing direct patient care, ensuring high-quality treatment and patient safety
- Managed daily operations on the unit, including patient assignments, staffing schedules, and coordination with physicians and interdisciplinary teams
- Administered medications, IV therapy, and injections, and provided wound care and catheter insertions with a focus on precision and patient comfort
- Collaborated with the healthcare team to create and implement care plans, monitoring patient progress and adjusting treatments as needed
- Conducted virtual patient assessments, provided education, and coordinated remote care, ensuring strict compliance with HIPAA regulations
- Educated patients and families on disease management, post-hospital care, and preventive health strategies
Education
CPR
American Heart Association
01-2024
Nursing
Columbus School Of Practical Nursing
Columbus Ohio01-2021
Skills
- Data Analysis & Workflow Optimization: Expertise in identifying inefficiencies and implementing data-driven solutions to streamline operations, reduce waste, and optimize resource allocation
- Operations & Team Management: Proven ability to lead cross-functional teams, driving collaboration, and fostering a culture of continuous improvement in fast-paced and high-growth environments
- Customer Success & Communication: Skilled in resolving complex customer issues, delivering exceptional service, and ensuring high levels of satisfaction Known for building strong, lasting relationships with customers and internal teams
- Process Automation & Systems Implementation: Experienced in designing and implementing automated workflows, significantly reducing manual errors and improving operational efficiency across various systems and platforms
- Strategic Problem Solving & Innovation: Adept at developing creative solutions for complex operational challenges, leveraging both technical tools and strategic thinking to drive business outcomes
- Entrepreneurial Leadership & Business Development: Demonstrated expertise in identifying growth opportunities, launching new markets, and creating scalable solutions that align with business objectives Proven ability to drive business expansion and adapt strategies to evolving market needs
Technical Skills
- Tools & Platforms: Microsoft Excel, SQL, Salesforce, Tableau, Python (for Data Analysis)
- Data Analysis & Reporting: Data Modeling, Predictive Analytics, Process Automation
- EHR Platforms: Epic Systems, Point Click Care, Sigma, Cerner, All Scripts
Timeline
Operations & Data Management Specialist
KPH Healthcare
01.2024 - Current
LPN Charge Nurse
Our Home Senior Living
04.2021 - 01.2024
LPN Charge Nurse
Community Memorial Hospital
01.2021 - 11.2023
CPR
American Heart Association
Nursing
Columbus School Of Practical Nursing
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