Myra Ravenia Cook
DALLAS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Ut Southwestern Medical Center
Dallas, TX
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Answer up to 50 phone/email requests with the ability to understand the nature of said requests. Offer alternative products if needed or can assist in locating the unavailable product, and/or substitute from another source. Deliver requested supply to the corresponding floor or facility.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
Diet Clerk
Morrison Healthcare Food Services for TEXAS HEALTH PRESBYTERIAN
Dallas, TX
08.2022 - 07.2023
- Coordinated dietary orders with kitchen staff to ensure compliance with nutritional guidelines.
- Assisted in maintaining accurate inventory records for food supplies and equipment.
- Assisted dietitians with nutrition assessments, supporting the development of personalized meal plans for patients.
- Contributed to a safe working environment by maintaining cleanliness standards in food preparation areas, adhering to OSHA guidelines.
- Printed menus, tray tickets, tallies and nourishment labels.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Handled high-volume incoming calls, providing accurate information and assistance for more than 100 patient meal ordering, per meal.
Inventory Control Lead
IKEA
Frisco, Tx
08.2021 - 08.2022
- Cashier
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Coordinated with shipping and receiving teams to streamline operations and improve workflow efficiency.
- Conducted regular audits of inventory systems, ensuring data integrity and compliance with company standards.
- Trained new staff on inventory procedures, fostering a knowledgeable workforce committed to operational excellence.
- Handled returns processing promptly, inspecting damaged goods for proper disposal or restocking as appropriate.
- Coordinated with transportation providers to ensure timely delivery of inbound shipments and proper coordination for outbound shipments, thus improving overall logistics efficiency.
- Managed a team of 15 warehouse staff to maintain high productivity levels, ensuring proper training and adherence to company policies.
Film Crew/Retail Manager
AMC Northpark 15
Dallas, TX
02.2012 - 11.2021
- Guest services
- Phone operator
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw scheduling, maximizing labor efficiency of over 50 crew member while meeting operational needs for multiple locations, weekly.
- Completed movie showtime schedule for up to 4 locations, weekly.
- Food/supply ordering for multiple locations
- Facilities operations (building inspections and permits)
- Bar manager and supply
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Manager
Wal-Mart Supercenter
Plano, TX
02.2008 - 01.2011
- Third shift inventory control
- Cashier
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Led a team of 20 retail associates to achieve sales targets and deliver outstanding customer experiences.
- Customer services manager
- Oversaw scheduling, maximizing labor efficiency while meeting operational needs.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
James Madison High School
Dallas, TX05-1999
Skills
- Customer service
- Accounting/Procurement ordering
- Data entry
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- File organization
- Microsoft Teams
Timeline
Customer Service Representative
Ut Southwestern Medical Center
07.2023 - Current
Diet Clerk
Morrison Healthcare Food Services for TEXAS HEALTH PRESBYTERIAN
08.2022 - 07.2023
Inventory Control Lead
IKEA
08.2021 - 08.2022
Film Crew/Retail Manager
AMC Northpark 15
02.2012 - 11.2021
Customer Service Manager
Wal-Mart Supercenter
02.2008 - 01.2011
High School Diploma -
James Madison High School