Myra Romero
Chula Vista,CA
Summary
Healthcare professional with over 15 years of experience in Ambulatory care and operations, expert in patient flow optimization and compliance & regulatory knowledge. Key achievements include helping launch the UCSD Workflow Project, resulting in the establishment of a new department to optimize workflows and collaborating on the PCORI program to improve patient care and satisfaction. I’m seeking a role where I can support my team, apply my experience to reduce employee burnout, streamline workflows, improve morale, and help teams meet expectations and deadlines, using the knowledge and skills I’ve developed throughout my years at UCSD.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Orthopedic Surgery Operations Manager
UC San Diego Health
08.2024 - Current
- Oversaw operations for Joint, Rheumatology, Spine, Sports Medicine, Hand, Foot, PM&R, Trauma, X-ray, and Cast Room services.
- Managed functions for 24 physicians, 15 PAs, 10 MAs, and 4 front desk staff, supporting over 200 patients daily.
- Ensured regulatory compliance across 36 exam rooms.
- Independently worked on 400 EPIC InBasket messages each month.
- Conducted daily DES huddles while recruiting and hiring staff.
- Perform clinic rounds with all physicians to ensure seamless operations and patient care. I step in to provide front desk coverage during unexpected call-outs or scheduled time off, ensuring seamless clinic operations.
- My metrics include Fall Risk/Vital Signs, Access, NRC scores, Quality, Service, Revenue, Booked Utilization, No show and bump rate
Neurosurgery Clinic Manager
UC San Diego Health
09.2022 - 08.2024
- Supervised administrative staff, medical assistants, LVN, and RN Oversee functions of 16 clinic coordinators, three administrative employees, four medical assistants, 17 physicians, and 6 APPs
- Clinic operations for over 8k patient visits yearly
- Oversaw patient registration, insurance authorization, and schedule Service recovery
- Ensured regulatory rounding is completed and resolves findings Reports metrics for Quality, Service, Access, and Finance
- Reviews and analyzes budgets, shares variances, and makes adjustments in necessary areas
- Works closely with Clinical Coordinators, Call Center Managers, Clinic Director, and Neurosurgery and Epilepsy Physicians
- Operates clinic with 11 rooms, assigning physicians and back-office support and designing work schedules based on workload and role
- Manages inventory of clinic supplies to stay within budget, reviews revenue, and compares physician templates to ensure clinic goals are met
- Meets with Regional Managers, Referral coordinator team, APPS, Physicians, and Directors from Neurology and Neurosurgery
- Increased patient No Show rate by 6% streamlining appointment processes and confirmation calls, via Doximity texts
- Enhanced regulatory compliance by 20% by conducting bi-monthly staff training sessions.
- Covered the Regional Practice Manager role at Neurosurgery for 6 months
Hospital Assistant IV / Clinic Lead
UCSD Lewis Family Medicine
07.2015 - 09.2022
- Participates in the development and revision of standard operating procedures and guidelines, Clinic Manager assistant, managed all attending and resident.
- Managed schedules using dfmw.UCSD.edu, approving and identifying schedule conflicts to ensure smooth operations.
- Worked to ensure successful project execution according to established objectives, timelines, and director goals.
- Served as a mentor to call center Manager and Family Medicine clinic leads
- Assisted hospital staff and other RNs in day-to-day tasks in accordance with patient care plan and physician's orders
- Served as Interim Manager on four occasions, including an extended tenure of 8 months
- Trained clinic Managers and RN administrative duties
- Identified clinic obstacles and shared with leadership to improve patient satisfaction and employee morale
Hospital Assistant III
UCSD Family Medicine
01.2014 - 07.2015
- Secured patient insurance accounts.
- Patient Check-in and check-out
- Prepared patient charts for future appointments
- Documented medical histories, concerns, and changes in patient's condition to route to physician for walk-in patients
- Supported call center with appointment and message routing Authorization review
- Worked together with Physicians to ensure appropriate patient follow up
Registration / Hospital Assistant III
UCSD Family Medicine
02.2009 - 01.2014
- Managed patient registration, insurance verification, and appointments.
- Supported call center and updated provider scheduling protocols.
Office Manager Assistant
South Bay OB/GYN
03.2001 - 01.2009
- Mentored new hires and ensured smooth front-desk operations.
- Worked on auths, appts, insurance verification, and clinic miscellaneous projects
Education
Certified Nurse Assistant -
Southwestern College
Otay Mesa01.2009
Skills
- Patient Flow Optimization
- Workflow Management
- Process Improvement
- Team Leadership
- Budget & Financial Management
- Risk Management
- Regulatory Compliance
- Data Analysis
- Tableau
- Policy Development
- NRC Reporting
- Lean Six Sigma (Yellow Belt)
- Provider & Staff Communication
- Customer Service
- Artera
Certification
Lean Six Sigma - Yellow Belt
Accomplishments
- Supported development of UCSD Workflow Optimization Department.
- Improved patient care coordination through PCORI Program.
- Integrated DES Board into Neurosurgery improving communication.
- Maintained 86% patient satisfaction across 200+ daily visits.
- Improved regulatory compliance by 30% through staff education.
- Increased team productivity by 30%.
Languages
- Spanish, Native
- English, Native
Timeline
Orthopedic Surgery Operations Manager
UC San Diego Health
08.2024 - Current
Neurosurgery Clinic Manager
UC San Diego Health
09.2022 - 08.2024
Hospital Assistant IV / Clinic Lead
UCSD Lewis Family Medicine
07.2015 - 09.2022
Hospital Assistant III
UCSD Family Medicine
01.2014 - 07.2015
Registration / Hospital Assistant III
UCSD Family Medicine
02.2009 - 01.2014
Office Manager Assistant
South Bay OB/GYN
03.2001 - 01.2009
Certified Nurse Assistant -
Southwestern College