Serena Whitted
Stedman,NC
Summary
Dedicated Surgery Scheduler with expertise in patient scheduling and insurance verification. Committed to optimizing patient flow and ensuring timely, respectful care that enhances patient satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
Cape Fear Valley Medical Center
Fayetteville, NC
07.2022 - Current
- As a Surgery Scheduler, I process any received surgery orders from providers. Contacted patients to schedule surgical procedure dates and coordinated pre-test and post-op appointments. Verified patient insurance benefits and coverage to ensure eligibility for procedures. Processed outgoing referrals for scheduled procedures to facilitate patient care.
- Coordinated surgery schedules to optimize operating room utilization.
- Communicated with patients regarding pre-operative instructions and appointment details.
- Managed electronic scheduling system for accuracy and efficiency.
Patient Access Representative
Cape Fear Valley Medical Center
Fayetteville, NC
07.2019 - 07.2022
- Submitted invoices to billing department to ensure timely processing and support uninterrupted patient flow.
- Managed patient check-in processes to ensure accurate information collection.
- Coordinated insurance verification for patient eligibility and coverage details.
- Assisted patients with scheduling appointments and navigating the healthcare system.
Front Desk Coordinator/Receptionist
Sampson Regional Medical Center
Clinton, NC
08.2015 - 07.2019
- Coordinated front desk functions and assisted with patient care as requested by physician, ensuring smooth operations. Managed patient flow, delivering care safely and effectively to enhance patient experience. Collected and entered patient data, demographics, insurance information, and payments into electronic health record with accuracy. I accurately entered the obtained information into the electronic health record
Education
High School Diploma -
Cape Fear High School
Fayetteville, NC06-1993
Skills
- Scheduling precision
- Insurance verification process
- Verifying insurance
- Obtaining authorizations
- Insurance pre-certifications
- referral management
- patient flow optimization
- EPIC charting
- ICD-10 coding
- Schedule coordination
- Checking in patients
- Documentation scanning
- Office administration
- time management
- Detail orientation
- effective communication
- Telephone etiquette
Timeline
Surgery Scheduler
Cape Fear Valley Medical Center
07.2022 - Current
Patient Access Representative
Cape Fear Valley Medical Center
07.2019 - 07.2022
Front Desk Coordinator/Receptionist
Sampson Regional Medical Center
08.2015 - 07.2019
High School Diploma -
Cape Fear High School