MYRA STOKES
Kissimmee
Summary
Experienced in hospital and professional billing with extensive expertise in Billing, Denials, and Collections within the Revenue Cycle. I am seeking for a position as Manager/Lead. Demonstrated commitment to accurate billing processes, compliance, and enhancing patient satisfaction. Proven track record of resolving complex billing issues independently and adapting to new systems efficiently. Highly motivated to tackle new challenges and drive operational excellence.
Overview
33
33
years of professional experience
Work History
NY Bariatric Surgery LLC
Revenue Cycle Denial/Collection Analyst
Roslyn Heights
01.2021 - 08.2025
- Supervised and trained collection team, distributing accounts receivable reports effectively.
- Audited follow-up processes, claim notes, and productivity metrics for compliance.
- Analyzed financial data related to patient billing and insurance collections.
- Corresponded with insurance providers via multiple communication channels.
- Verified insurance details, secured authorizations, and checked claim statuses thoroughly.
- Reviewed patient access documentation for accuracy and compliance.
- Identified denial trends and formulated strategies to mitigate issues.
- Drafted and submitted appeal letters along with required documentation for accounts receivable.
Fellow Health Partners LLC
Revenue Cycle Management AR Supervisor – Remote
Great River
11.2022 - 12.2024
- Audited team follow-up processes, claim notes, and productivity metrics for quality assurance.
- Supported team in navigating denial and collection processes with strategic guidance.
- Assisted in claim preparation and submission to insurance companies; processed rejections and denials.
- Verified insurance details and precertified surgeries, DME, and office visits.
- Updated patient demographics and insurance data for accurate claim submissions.
- Created medical bills from provider sheets; scrubbed claims for electronic or paper submissions.
- Reviewed EOBs, posted payments and adjustments to maintain financial accuracy.
- Responded to patient calls on billing issues, handling inquiries and managing payment plans.
Advanced Orthopedic & Sports Medicine Institute
A/R Supervisor/Patient Access Lead
Freehold
02.2016 - 01.2021
- Supervised patient access area and delegated coverage to ensure seamless operations.
- Created training classes to enhance staff proficiency in patient services.
- Verified and explained benefits, including out-of-pocket expenses and referral requirements.
- Entered and updated patient demographics for accurate record-keeping.
- Handled precertification and authorizations for MRIs, injections, and hospital procedures.
- Verified end-of-day batches of collected monies through various payment methods.
- Assisted in making patient appointments and reviewed physician schedules for accuracy.
- Reconciled front desk co-pay logs and printed detailed reports.
CentraState Healthcare System
Patient Access Representative/ER Admitting
Freehold
08.2018 - 12.2019
- Oversaw all facets of the Admitting Department, covering pre-registration, PATs, and patient intake.
- Coordinated benefits and entered data accurately following industry standards and departmental procedures.
- Managed bed control desk operations, ensuring compliance with established policies and processes.
- Facilitated bed meetings with Nurse Managers to ensure prompt and suitable patient placement.
- Completed accurate pre-registration of accounts, maintaining documentation flow three weeks in advance.
Tenants Alliance HDFC
Leasing Agent
Bronx
12.2015 - 05.2018
- Conducted tenant interviews and screenings to select qualified applicants.
- Verified background checks, prior residences, and employment for new tenants.
- Assisted with public assistance programs to facilitate tenant onboarding.
- Established lease agreements and collected move-in deposits efficiently.
- Sent monthly rent statements and ensured timely rent collection.
- Provided thorough building and amenities tours to prospective tenants.
- Followed up on potential tenants' paperwork to expedite leasing process.
- Collaborated with maintenance teams to address repair requests promptly.
ProHealthcare Associates
Podiatry Billing & Collection Supervisor
Lake Success
04.2012 - 01.2016
- Oversaw all front desk operations and billing for podiatry group of six physicians and two practices.
- Ensured claims accuracy through thorough review prior to submission to clearinghouse.
- Supervised and trained team of four billers, distributing accounts receivable reports.
- Handled precertification and authorization processes for MRIs and surgical procedures.
- Managed distribution of payments and offsets from insurance companies.
- Maintained daily and monthly cash, check, and credit card transaction reports.
- Coordinated credentialing of doctors with insurance providers and surgical facilities.
- Conducted interviews, hired, and trained new employees across three locations.
Maria Regina Residence
Nurse Scheduler - Weekends
Brentwood
03.2011 - 08.2012
- Assisted Nursing Supervisor with weekly scheduling to ensure adequate staffing levels.
- Coordinated nurse and CNA replacements for vacations, medical leaves, and absences.
- Executed office administration tasks, organizing paperwork for admissions, discharges, and deceased residents.
Seventh Avenue Footcare Group
Medical Office Coordinator/Billing Manager
NY
09.1992 - 06.2012
- Managed daily office operations and billing staff across two locations.
- Coordinated workflow and assigned tasks to optimize productivity for both locations.
- Supervised charge entry of bills, collections, and appeals for denied claims.
- Reviewed EOBs, applied credits to patient accounts, and dispatched monthly bills.
- Handled precertification and verification processes for all scheduled surgeries.
- Oversaw accounts receivable, accounts payable, payroll, and maintained human resource records.
- Assisted with medical clearance and pre/post-operative care appointments; performed phlebotomy and EKGs.
- Reviewed resumes, conducted interviews, hired and trained new employees.
Education
Executive Human Resource Management (HRM) and Operations Management (OM) - Management: Behavior Management & Society
Baruch College
NY, NY08.1993
Secretarial Sciences Diploma -
The Wood School (Business School)
NY, NY06.1987
Academic Diploma - Secretarial Sciences
St. Nicholas of Tolentine High School
Bronx, NY06.1985
Skills
- CPT, ICD-10 & HCPCS
- Medical terminology
- Spanish, speak, read & write
- Windows
- Microsoft 365
- Microsoft Word & Office
- Excel
- OneNote and Sharepoint
- Quickbooks
- Outlook
- Teams, Webex
- EPIC
- Modern Medicine
- Advanced MD
- B360
- eClinicalWorks
- GM Centricity
- Meditech
- Sorian
- EHIM
- Therabill billing system
- CBP/CPC currently taking classes
References
References upon request.
Timeline
Fellow Health Partners LLC
Revenue Cycle Management AR Supervisor – Remote
11.2022 - 12.2024
NY Bariatric Surgery LLC
Revenue Cycle Denial/Collection Analyst
01.2021 - 08.2025
CentraState Healthcare System
Patient Access Representative/ER Admitting
08.2018 - 12.2019
Advanced Orthopedic & Sports Medicine Institute
A/R Supervisor/Patient Access Lead
02.2016 - 01.2021
Tenants Alliance HDFC
Leasing Agent
12.2015 - 05.2018
ProHealthcare Associates
Podiatry Billing & Collection Supervisor
04.2012 - 01.2016
Maria Regina Residence
Nurse Scheduler - Weekends
03.2011 - 08.2012
Seventh Avenue Footcare Group
Medical Office Coordinator/Billing Manager
09.1992 - 06.2012
Executive Human Resource Management (HRM) and Operations Management (OM) - Management: Behavior Management & Society
Baruch College
Secretarial Sciences Diploma -
The Wood School (Business School)
Academic Diploma - Secretarial Sciences
St. Nicholas of Tolentine High School