Myra Villarreal
San Antonio,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Leasing Agent
HCP Community Proterties
San Antonio, TX
08.2017 - 06.2018
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Administered operations to handle needs of more than 200 tenants across 200 property units
Loan Specialist
Sunloan And Tax Service
San Antonio, TX
08.2016 - 08.2017
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Increased loans and earnings by establishing 2 new accounts daily.
Customer Service Associate
Speedy Cash Loans
San Antonio, TX
05.2014 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Check Cashing
- Process Pay Day Loans
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Customer Service Representative
Money Mart Pawn And Jewelry
San Antonio, TX
03.2014 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
Customer Service Representative
Pronto Pawn
San Antonio, TX
09.2008 - 09.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Promised best prices for all customer services and maintained accuracy when determining quotes
- Recorded actions taken, issues resolved and all information to effectively manage customer accounts
- Entered orders into all computer database system
- Recommended products to customers, thoroughly explaining details
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Hair Stylist
Master Cuts Salon
San Antonio, TX
03.2007 - 03.2008
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Hair Stylist
Visible Changes Salon
San Antonio, TX
09.2003 - 09.2007
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
Education
Associate of Business Administration - Administrative Assistance And Secretarial Science
Career Point College
San Antonio, TX06.2002
Cosmetology Operator License - Cosmetology
South West School of Buisness
San Antonio, TX06.2002
Skills
- Competitive Research
- Performance Assessment
- Leasing Terms and Specifications
- Sales Techniques
Languages
Spanish
Full Professional
Timeline
Leasing Agent
HCP Community Proterties
08.2017 - 06.2018
Loan Specialist
Sunloan And Tax Service
08.2016 - 08.2017
Customer Service Associate
Speedy Cash Loans
05.2014 - 05.2015
Customer Service Representative
Money Mart Pawn And Jewelry
03.2014 - 03.2015
Customer Service Representative
Pronto Pawn
09.2008 - 09.2014
Hair Stylist
Master Cuts Salon
03.2007 - 03.2008
Hair Stylist
Visible Changes Salon
09.2003 - 09.2007
Associate of Business Administration - Administrative Assistance And Secretarial Science
Career Point College
Cosmetology Operator License - Cosmetology
South West School of Buisness
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