Myra Marion Grijaldo
Fort Wayne,IN
Summary
Administrative Professional Diploma Bachelor of Science Degree in Nursing, Comprehensive Medical and Surgical practical Nursing experience , Community/ Public Health Programs, Nursing Education, Experienced with Microsoft Office 2013—Word, Excel, Outlook, Access, and PowerPoint Worked in Emergency, Pediatrics, Maternity, Community Health, and Continuing Education Departments Versatile background on various types of Insurance and Investments products Adaptable team worker Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Manager/Trainer/Instructor
Phoenix Horizon Investment Corporation and PPI Solutions Inc
Edmonton, Canada
06.2016 - Current
- Monitor and analyze current system of production and service provisions
- Liaise with team members
- Interact with managers of different areas of organization, present findings to stakeholders and upper management
- Train and supervise new employees to promote financial products
- Develop client-specific CARE PLAN based on needs assessment
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Presented performance and productivity reports to supervisors.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented campaigns and promotions to help with developing goods and services.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Designed and developed training materials for new employees in the organization.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Created and offered additional materials to enhance training.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Clerk III-Health Information Management
Villa Caritas, Covenant Health
Edmonton, Alberta, Canada
03.2019 - 06.2024
- Admitting patients from different health institution through Epic system
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Trained staff members to perform work activities and use computer applications.
- Copied, sorted and filed records of office activities and business transactions.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- File health records after patient chart assembly
- Deposit, disburse resident accounts, and handle their accounts
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Confirm resident’s appointments through e-Clinician
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Copy documents, photocopies and fax documents
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Prepared deposits according to established procedures.
Nursing Assistant (Regular Part-time)
Youville Home—Covenant Health
St. Albert, Canada
10.2010 - 07.2018
- Follow client-care plans developed by family doctors and specialists
- Ensure principles of infection control- strict Healthy & Safety regulation—are followed
- Administer medication—monitor and chart/record positive results or negative reactions
- Secure confidential patient/medical information to protect clients following FOIP regulations
- Perform safe bed transfers and transport clients to and from critical-care locations
- Observe and communicate measurable changes— report patient’s condition to RNs and LPNs
- Measure vital signs (record and report)and manage wound care following sterile procedures
- Tend to patient’s need or problems with patience and compassion
- Assist each patient with prescribed range of motion exercises
- Handle multiple tasks simultaneously to maximize efficiency of patient care
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Administered medications and educated patients and families on correct at-home administration.
Nurse Educator and Supervisor
Ministry of Health
, Kingdom of Saudi Arabia
08.2003 - 07.2008
- Provide lectures and work in clinical settings, hospitals and clinics
- Evaluate effectiveness of healthcare programs and revise procedures/techniques
- Supervise nurses on nursing procedures-medication administration, dressing changes, blood extractions, measuring vital signs, machines and equipment such as , ECG machine, Doppler machine, BP apparatus, vaccinations, intravenous administration and the like
- Train, coach and mentor nurses on current nursing trends, new nursing procedures, equipments
- Developed and delivered educational programs for nursing staff on current clinical practices.
- Conducted orientation sessions for new nurses, providing guidance and support in their transition to the role of nurse educator.
- Assessed student performance through observation, testing, and evaluation methods.
- Provided feedback to nursing staff on their performance during clinical practice sessions.
- Collaborated with other healthcare professionals to ensure effective delivery of patient care.
- Organized continuing education opportunities for nurses to maintain professional competency standards.
- Facilitated group discussions among nursing staff on various topics relating to the field of nursing education.
- Mentored new faculty members in instruction techniques and assessment procedures.
- Advised administrators on policy changes that would impact the quality of nursing education programs.
- Participated in committees responsible for reviewing curricula content and making recommendations for improvement.
- Attended conferences and workshops related to advances in medical technology or trends in healthcare delivery models.
- Conducted needs assessments to identify and fill staff knowledge gaps.
- Maintained detailed records of training activities and staff progress against targets.
- Performed equipment demonstrations covering tools and provided operational guidance.
- Developed curriculum and competency tools by evaluating educational needs of trainees and researching trends in clinical instruction.
- Helped staff achieve patient care goals and outcome standards by implementing regular training courses.
- Liaised with patients and families regarding treatment and prognosis.
- Planned and implemented extra-curricular educational programs such as workshops or lectures that address special topics.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in conferences related to industry trends or organizational developments.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on company policies, job duties, and performance expectations.
Nurse Supervisor
Department of Health
City of Maasin, Philippines
04.1994 - 08.2003
- Conduct training for nurses and midwives
- Prepare reports on various programs run by local Department of Health
- Plan, implement, monitor, assess and provide feedback of health programs
- Maintain clinical skills through continuing education trainings
- Attend seminars to keep updated on the varied programs provided by the Department of Health
- Coordinate and report to the Chief Medical Officer
- Conducted performance appraisals of nurses to evaluate their job performance.
- Monitored patient care activities and identified areas for improvement.
- Reviewed patient charts for accuracy and completeness of documentation.
- Ensured that all safety protocols were followed by nursing staff members.
- Collaborated with other departments to coordinate patient care services across the organization.
- Resolved conflicts between nursing staff members or between patients and families as needed.
- Prepared reports on quality assurance metrics such as infection rates, medication errors.
- Evaluated new technologies or techniques related to nursing practice and trained staff accordingly.
- Developed educational programs for nurses on topics such as infection control, safety protocols.
- Participated in interdisciplinary meetings with physicians, pharmacists, social workers.
- Provided leadership during times of crisis or emergency situations in the unit.
- Maintained collaborative relationships with healthcare professionals outside the organization.
- Organized orientation sessions for newly hired nurses on proper procedures and protocols.
- Performed administrative tasks such as scheduling shifts, approving time-off requests.
- Oriented, assessed and mentored staff on correct procedures and clinical skills.
- Kept clinical supplies at optimal levels.
- Worked closely with executives to administer operations, staff, resources and budget management.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Managed special clinics and adjusted schedules to account for expected changes in service demands.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Communicated with patients with compassion while keeping medical information private.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Education
Administrative Professional Diploma - Business English and Business Communication, Business Math, Applied Office Procedures, Professional Development Workshops, Computer Training—Microsoft Office2013
Campbell College
Edmonton, Alberta04.2018
Financial Advisor License - Ethics, Life Insurance, Accident, and Sickness, Segregated Funds and Annuities
Business Career College
Edmonton, Alberta12.2015
Master of Arts Degree in Nursing - MAN
Cebu Normal University
Cebu City, Philippines03.2002
Bachelor of Science Degree in Nursing -
University of the Visayas-College of Nursing
Cebu City, Philippines03.1993
Skills
- Microsoft Office 2013
- Word
- Excel
- Outlook
- PowerPoint
- Insurance
- Investments
- Teamwork
- Correspondence Writing
- Administrative Support
- File Maintenance
- Quality Control
- Telephone Etiquette
- Peer relationships
- Confidentiality
- Verbal and writing communication
- Quality Improvement
- Health Promotion
- Community health
- Vaccine administration
- Medical Recordkeeping
- Electronic Health Records Management
- Strong medical ethic
- Psychiatric and Mental Health Care
- Hospice philosophy understanding
- Medical office administration
- Administering immunizations
Affiliations
- Gold awardee-Oration and Declamation
Accomplishments
Gold Awardee:
- Declamation
- Elocution
- Oratorical
Certification
- Infection Control
- Crisis Management
Languages
English
Professional
Tagalog
Professional
Arabic
Elementary
Websites
References
References available upon request.
Timeline
Clerk III-Health Information Management
Villa Caritas, Covenant Health
03.2019 - 06.2024
Operations Manager/Trainer/Instructor
Phoenix Horizon Investment Corporation and PPI Solutions Inc
06.2016 - Current
Nursing Assistant (Regular Part-time)
Youville Home—Covenant Health
10.2010 - 07.2018
Nurse Educator and Supervisor
Ministry of Health
08.2003 - 07.2008
Nurse Supervisor
Department of Health
04.1994 - 08.2003
- Infection Control
- Crisis Management
Administrative Professional Diploma - Business English and Business Communication, Business Math, Applied Office Procedures, Professional Development Workshops, Computer Training—Microsoft Office2013
Campbell College
Financial Advisor License - Ethics, Life Insurance, Accident, and Sickness, Segregated Funds and Annuities
Business Career College
Master of Arts Degree in Nursing - MAN
Cebu Normal University
Bachelor of Science Degree in Nursing -
University of the Visayas-College of Nursing
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