Myrella Burfeind
Lebanon,PA
Summary
Driven professional with a proven track record in operations management at the Pennsylvania Air National Guard, showcasing expertise in critical thinking and effective teamwork. Excelled in enhancing team performance and customer satisfaction at Starbucks and Panera Bread through leadership and time management skills. Demonstrates a commitment to excellence and security protocols, significantly contributing to organizational success.
Overview
3
3
years of professional experience
Work History
Operations Management
Pennsylvania Air National Guard
09.2022 - Current
- Manage the operation of command and control systems and customer focal points
- Develop, monitor and manage work order priority program
- Monitor work costs to ensure compliance with legal limits or support agreements
- Manage and ensure a continuous workflow Ensure all environmental concerns are being addressed
Team Member
Starbucks
05.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Team Lead
Panera Bread
05.2021 - 05.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor of Arts - Political Science
Lebanon Valley College
Annville, PA05.2026
Skills
- Security clearance
- Effective teamwork
- Critical Thinking
- Time Management
Timeline
Team Member
Starbucks
05.2023 - 10.2023
Operations Management
Pennsylvania Air National Guard
09.2022 - Current
Team Lead
Panera Bread
05.2021 - 05.2023
Bachelor of Arts - Political Science
Lebanon Valley College
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