Dawn Meadows
Dallas,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Representative
Tata consulting service
Plano, TX
01.2023 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Closer
Loandepot
Plano, TX
08.2020 - 05.2022
- Refinancing home loans ,achieving fastest closer with great customer satisfaction
- Handled pipeline of active deals in closing stage.
- Underwrote loans and recommended approval or rejection to senior management.
- Completed final closeout of systems after loan funding.
- Prepared and audited loan file documents for long-term file maintenance.
- Guided borrowers to obtain financing through fulfillment of loan funding conditions.
- Read and interpreted loan and legal documentation.
- Worked with legal counsel, lender and title company to receive loan approval.
- Tracked and reconciled trailing documentation to prepare files for shipping.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Documented waivers, exceptions or deviations from policy.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Liaised between front line and lender or portfolio manager and underwriting.
- Partnered with advisors and other parties to collect information to satisfy closing conditions.
- Reviewed loan applications and supporting documentation for completeness and compliance.
Customer Lending Representative
Loan Depot Mortgage
Plano, TX
08.2019 - 07.2020
- Speaking with our clients and building relationships over the phone to help our clients get great rates on their homes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved customer service wait times to mitigate complaints.
Supervisor
Starbucks
Irving, TX
05.2017 - 08.2019
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached staff members to develop long-term career goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
Supervisor
Starbucks(Airport)
Irving, TX
01.2012 - 05.2017
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Hired team members and trained in collaborative team environment.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Provided ongoing training to address staff needs.
- Coached staff members to develop long-term career goals.
Education
Lamar High School
Skills
- People skills
- Decision-making
- Friendly, positive attitude
- First Aid/CPR
- Critical thinking
- Organizational skills
- Team management
- Relationship building
- Computer skills
- Communication
Certification
May 2013 to May 2017
Phlebotomy
March 2006 to Present
Timeline
Customer Service Representative
Tata consulting service
01.2023 - 05.2024
Closer
Loandepot
08.2020 - 05.2022
Customer Lending Representative
Loan Depot Mortgage
08.2019 - 07.2020
Supervisor
Starbucks
05.2017 - 08.2019
Supervisor
Starbucks(Airport)
01.2012 - 05.2017
Lamar High School