Alba Santiago
Hollywood,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Independent Contractor
Papa Pal Inc
08.2020 - 12.2023
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Manager/ Compliance Officer
Interstate Moving
10.2015 - 11.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Self-motivated, with a strong sense of personal responsibility.
Skills
- Scheduling
- Deadline Adherence
- Logistics Coordination
- Critical Thinking
- Decision-Making
- Time Management
Languages
Spanish
Limited Working
Timeline
Independent Contractor
Papa Pal Inc
08.2020 - 12.2023
Customer Service Manager/ Compliance Officer
Interstate Moving
10.2015 - 11.2022
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