Hardworking, reliable and focused on going above and beyond to support the team and serve customers. Trained in multiple areas of Healthcare and offering top-notch abilities. Motivated to continue to learn and grow as a professional.
Overview
16
16
years of professional experience
Work History
Patient Account Representative
Heritage Valley Health System
06.2025 - Current
Communicate with insurance companies to check claim and payment status.
Responded to insurance claim denials by conducting appeals on the patient's behalf.
Researched denied or rejected claims to identify errors that may have cause the denial or rejection.
Navigated multiple websites to verify heath insurance.
Medical Assistant 1
Heritage Valley Heart and Vascular Center
05.2023 - 06.2025
Cleaned, prepared and maintained examination rooms and treatment areas.
Maintained and updated patient vital signs in electronic medical records or hospital database.
Supported front office with scheduling and patient check-ins.
Professionally, timely and accurately roomed patients.
Patient Care Associate 1
Heritage Valley Health System
10.2022 - 05.2023
Maintained clean and organized patients rooms to prevent infections.
Liaised between patients, families, and healthcare professionals to ensure effective communication.
Trained new nursing assistants on facility protocols and patient-care techniques.
Operated medical equipment like wheelchairs, bedpans, and oxygen tanks proficiently.
Emergency Medical Technician
Washington Hospital
10.2017 - 04.2022
Evaluated varied critical needs of patients providing appropriate care and use of medical equipment.
Initiated triage process in waiting room while still maintaining assigned pod.
Assisted in finding and setting up emergency medical equipment for the medical staff based on patient need.
Transported patients to necessary testing and procedures.
Certified Nursing Assistant
Washington Hospital
10.2014 - 10.2017
Performed all CNA duties individualizing care with different age groups youth to geriatrics.
Delivered outstanding care following individualized treatment plans.
Certified Nursing Assistant
Bethany Hospice
07.2010 - 10.2014
Organized travel time between patient homes and main facility.
Educated patients, family members and facility staff of care needs of individual patients.
Informed case manager of any changes and condition.
Maintained good relationships between main facility and contracted care groups’ managements and staff.
Mentored new team members.
Listen to patient’s family to guide through end of life needs and providing resources.
Education
Online course - Medical Billing and Coding
Community College of Beaver County
Remote
12.2024
Online course - Medical Billing & Coding
Pittsburgh Technical Collage
Remote
05.2024
Emergency Medical Technician Certification Program - Emergency Medical Services
Community College of Allegheny County
Pittsburgh, PA
05.2016
Certified Nursing Assistant Certification Program - undefined
Sycamore Creek Nursing Home
Coraopolis, PA
02.1999
Skills
Medical terminology knowledge
Willingness to learn
Bladder Scan
IV Ultrasound
Crash Cart Knowledge
Organizational Skills
Teamwork and Collaboration
EKG
Timeline
Patient Account Representative
Heritage Valley Health System
06.2025 - Current
Medical Assistant 1
Heritage Valley Heart and Vascular Center
05.2023 - 06.2025
Patient Care Associate 1
Heritage Valley Health System
10.2022 - 05.2023
Emergency Medical Technician
Washington Hospital
10.2017 - 04.2022
Certified Nursing Assistant
Washington Hospital
10.2014 - 10.2017
Certified Nursing Assistant
Bethany Hospice
07.2010 - 10.2014
Online course - Medical Billing & Coding
Pittsburgh Technical Collage
Emergency Medical Technician Certification Program - Emergency Medical Services
Community College of Allegheny County
Certified Nursing Assistant Certification Program - undefined