MYRIAH MAURER
Aldie,VA
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Patient First Urgent Care
03.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
Shift Supervisor
Starbucks
04.2014 - 12.2022
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Enforced company policies and regulations with employees
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Regulated pricing, inventory count and supply during shift hours
- Trained new employees and delegated daily tasks and responsibilities.
Carry, Glory Days Grill
09.2012 - 02.2017
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Used slow periods to restock supplies, ice, trays and delivery bags
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista, Mug N Muffin
05.2010 - 04.2014
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Maintained regular and consistent attendance and punctuality
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
Freedom High School
Chantilly, VA06.2011
Skills
- Document Management
- Staff Management
- Safety Awareness
- Cash Handling Expertise
- Coffee Machinery
- Active Learning
- Adaptable Style
- Encouraging Others
- Store Opening and Closing
- Production Efficiency
- Medical Billing
- Clinical Data Entry
Timeline
Patient Service Representative
Patient First Urgent Care
03.2023 - Current
Shift Supervisor
Starbucks
04.2014 - 12.2022
Carry, Glory Days Grill
09.2012 - 02.2017
Barista, Mug N Muffin
05.2010 - 04.2014
High School Diploma -
Freedom High School