MYRIAM D. MARTIN
Linden,NC
Summary
An accomplished, results-oriented Project Manager highly regarded for managing complex projects that meet demanding time restraints and exceed all expectations for high-profile companies like Prometheus Group and Boon Edam. Strategic thinker who champions innovative solutions that integrate best practices, drive continuous improvement, and mitigate project risks. Proven track record of guiding full project lifecycles, including business case definition, planning, close-out, and more. Recognized for superb communication skills, with the capacity to lead and mentor diverse individuals while building productive, professional relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Services Project Manager
Prometheus Group
Raleigh, NC
06.2025 - Current
- Oversaw revenue gross margin and absorption strategies to align with monthly and annual business plan projections.
- Directed planning, scheduling, assignment, and oversight of all house projects.
- Directed and supervised project plan development to ensure effective monitoring and control of work progress.
- Oversaw schedule adherence and ensured project execution aligned with contract specifications.
- Oversaw multiple projects concurrently while maintaining meticulous attention to detail.
- Facilitated engagement with customers, suppliers, and internal finance teams to ensure timely and accurate payment processing.
- Assisted in organizing kickoff meetings to align project goals. Helped identify potential project issues and delays to facilitate timely resolutions.
- Compiled and delivered forecasting milestone reports and revenue analyses to Director of Sales and VP of Customer Success.
- Directed enterprise asset management software solutions to enhance plant maintenance operations and safety protocols.
Project Manager
Prometheus Group
Raleigh, NC
09.2022 - Current
- Align objectives and bridge communications with cross-functional team members to plan and/or execute complex projects as well as ensure seamless alignment with project requirements, deadlines, and schedules.
- Author effective project communication plans, then ensure their seamless execution for efficient team coordination.
- Process changes requests and ensure that all stakeholders are well-informed about their impact on project schedules and budgets.
- Secure customer acceptance of project deliverables and manage customer satisfaction during the project transition period.
- Verify project deliverables adhere to strict quality standards before submitting them to the project sponsor and client.
- Execute comprehensive retrospectives to identify both successful and unsuccessful project aspects to inform opportunities for improvement.
- Leading enterprise asset management software solution provider, covering plant maintenance, operations, and safety needs from planning to execution and beyond.
Enterprise Project Manager
Boon Edam Inc.
Raleigh, NC
03.2014 - 09.2022
- Established and nurtured long-term client relationships, fostering trust with key account stakeholders and executive sponsors.
- Facilitated contract negotiations and successfully closed agreements to enhance profitability.
- Exhibited proficiency in order processing and oversight of key account metrics.
- Identified and pursued new business opportunities within existing client base, driving improvements to exceed sales quotas.
- Facilitated communication as primary point of contact for 14 locations, overseeing order approvals and addressing inquiries, concerns, and complaints.
- Directed timely solution delivery to meet customer objectives and requirements.
- Spearheaded communication of monthly and quarterly initiative progress to internal and external stakeholders, fostering trust and transparency.
- Produced comprehensive account status reports to inform strategic decision-making.
- Directed business development initiatives for Latin America, Mexico, and the Caribbean region, ensuring team members effectively executed assigned tasks.
- Directed operations for leading manufacturer and premier supplier of revolving doors, high-security doors, and security turnstiles globally.
Senior Inside Sales and Customer Service Manager
Union Corrugating Co.
Fayetteville, NC
06.2010 - 03.2014
- Led customer service team to enhance client satisfaction and retention rates.
- Streamlined communication processes between departments to resolve customer issues efficiently.
- Analyzed customer feedback data to identify trends and drive service improvements.
- Developed and implemented training programs for new staff, improving service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Financial Manager
U.S. Army Combat Support Associates
Fahaheel, Kuwait
08.2008 - 05.2010
- Directed financial planning and analysis to support strategic decision-making processes.
- Developed and implemented budget management systems, enhancing fiscal accountability.
- Oversaw compliance with federal financial regulations and reporting standards.
- Mentored junior financial analysts, fostering professional growth and skill development.
Education
Certificate - Interpreter in Sign Language
University of Rio Piedras
Puerto RicoSkills
Enhanced customer satisfaction through proactive service and support initiatives
Orchestrated project scheduling to ensure timely completion of deliverables
Oversaw project scope management to ensure alignment with objectives and deliverables
Oversaw documentation management processes to ensure accuracy and compliance
Implemented cost control measures to optimize budget efficiency
Certification
- MS Office (Word, Excel, PowerPoint) Certification, 2019
- Accredited Financial Counselor (AFC) Certification, 2005
- Information Awareness, Home Computer Security, PED Storage Media Certificates, US ARMY, 2009
- Technical Monitor Certificate, Combat Support Associates, 2008/2009
- CPR Certified
ADDITIONAL INFORMATION
Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint), SAP, Oracle, QuickBooks EDI Systems Windows, GPCS Bilingual, Open Air, Salesforce, Jira, Confluence, Smartsheet, Microsoft Projects, Maximo, Asana.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Services Project Manager
Prometheus Group
06.2025 - Current
Project Manager
Prometheus Group
09.2022 - Current
Enterprise Project Manager
Boon Edam Inc.
03.2014 - 09.2022
Senior Inside Sales and Customer Service Manager
Union Corrugating Co.
06.2010 - 03.2014
Financial Manager
U.S. Army Combat Support Associates
08.2008 - 05.2010
Certificate - Interpreter in Sign Language
University of Rio Piedras