Myriam Villard
West Palm Beach,FL
Summary
Lead and direct [Type] pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient and diligent about preventing errors.
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
33
33
years of professional experience
Work History
Pharmacy Manager
Walgreens Boots Alliance
Lake Worth, Florida
10.1999 - Current
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Developed and implemented policies and procedures to ensure compliance with federal, state and local laws regarding the dispensing of medications.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
- Provided professional consultation services on drug therapy options for patients.
- Maintained current knowledge of pharmaceutical products available from various suppliers.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
- Promoted health education programs within the community through public speaking engagements at local schools or businesses.
- Conducted quarterly reviews of employees' performance against established goals.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Trained pharmacy interns and newly hired technicians.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Worked closely with store manager to maintain day-to-day operations.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Retail Pharmacy Manager
Eckerd Drugs
Miramar, Florida
04.1991 - 10.1999
- Maintained records of inventory, sales, and customer data.
- Developed strategies to increase customer loyalty and satisfaction.
- Created schedules for pharmacy staff to ensure adequate coverage.
- Monitored prescription accuracy and compliance with laws and regulations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance on drug interactions, side effects, dosage information.
- Evaluated performance of pharmacy staff members regularly through feedback sessions.
- Collaborated with physicians on patient care plans including medication recommendations.
- Participated in professional development seminars to stay up-to-date on industry trends.
- Supervised daily operations at the retail pharmacy counter.
- Responded promptly to customer inquiries about medications or health care products.
- Trained pharmacy interns and newly hired technicians.
Education
Bachelor of Science - Pharmacy
Rutgers, The State University of New Jersey
New Brunswick, NJ05-1988
Skills
- Wellness Services
- Training and mentoring
- Drug Inventory Management
- Medication Dispensing
- Workflow Optimization
- Care Monitoring
- Patient Safety
- Patient education and counseling
- Operations Management
- Immunizations
- Employee Management
- Service Delivery Optimization
- Medication ordering
- Staff Management
- Staff Training
- Direct Patient Care
- Patient Counseling
- Pharmacy operations
- Clinical Collaboration
- Pharmaceutical knowledge
Timeline
Pharmacy Manager
Walgreens Boots Alliance
10.1999 - Current
Retail Pharmacy Manager
Eckerd Drugs
04.1991 - 10.1999
Bachelor of Science - Pharmacy
Rutgers, The State University of New Jersey