SUMMARY OF SKILS AND QUALIFICATIONS: Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Counselor
South Carolina Vocational Rehabilitation Department
Greenwood, SC
09.2015 - Current
Assist disabled South Carolinians in finding and maintain employment
Provide job retention services
Provide excellent customer service to consumers
Counsel consumers
Assist with job placement for consumers
Analyze and interpret medical and psychological record
Conduct personal intake assessments to identify consumer’s needs and develop strategies to meet them
Follow complex policies and administrative procedures.
Maintain confidentiality of records relating to clients' treatment.
Program Coordinator
South Carolina Department of Corrections McCormick
, SC
01.2008 - 09.2015
Responsible for making all classification decisions for the safety and security of the institution
Supervised and organized workloads of all classification staff
Ensured all new classification employees were trained and adhered to SCDC policies
Scheduled and coordinated meetings, trainings, and events
Designed program implementation and maintenance plan.
Kept program-related data accurate, up-to-date and easily accessible for accessibility.
Provided technical support to staff with necessary resources to carry out duties successfully.
Senior Branch Account Executive
CitiFinancial
Greenwood, SC
02.2005 - 12.2007
Worked with diverse population
Increased the company’s revenue with high volume of new loans by 15%
Maintained accurate, complete and appropriate records and files
Posted payments to accounts
Obtained and reviewed credit reports
Discussed financial options with clients and provided informed suggestions.
Prepared loan contracts and related documentation according to strict standards.
Networked to identify potential new clients and expand geographic territories.
Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Department Manager
Kmart
Greenwood, SC
11.1999 - 02.2005
Managed daily operations for the jewelry department
Cash handling procedures and register operation
Provided excellent customer service
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
Masters of Business Administration -
Ashford University
Bachelor of Science - Business Administration
Lander University
Skills
Retail Sales Customer Service
Policy and Procedure Adherence
Sales and Upselling
Account Management
Delinquent Accounts Monitoring
Client Relationships
Complex Problem-Solving
Microsoft Office and Microsoft Excel
Case management proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Counselor
South Carolina Vocational Rehabilitation Department
09.2015 - Current
Program Coordinator
South Carolina Department of Corrections McCormick
01.2008 - 09.2015
Senior Branch Account Executive
CitiFinancial
02.2005 - 12.2007
Department Manager
Kmart
11.1999 - 02.2005
Masters of Business Administration -
Ashford University
Bachelor of Science - Business Administration
Lander University
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