Myrka Gonzalez
Porter,TX
Summary
Talented Team Player experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to any field. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Very fast learner with fluent bilingual skills. STrong focus on collaboration with changing needs. Reliable and flexible, fostering cohesive and productive team environment.
Overview
7
7
years of professional experience
Work History
Server
Hacienda Los Arcos
11.2025 - Current
- Delivered exceptional customer service while efficiently managing multiple tables in high-volume settings.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu items, service standards, and operational procedures for consistent guest experiences.
- Processed orders accurately using point-of-sale systems, improving turnaround times during peak hours.
- Addressed customer inquiries and resolved complaints swiftly to enhance overall dining satisfaction.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming environment for guests.
Team Lead
Crust Pizza Co
11.2022 - 11.2025
- Assisted team members in completing daily tasks and achieving project goals.
- Learned operational procedures and safety protocols to ensure compliance.
- Adapted quickly to new tools and systems for task execution.
- Collaborated with peers to maintain a positive work environment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Cashier
Whataburger
07.2019 - 12.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Ensured compliance with health and safety regulations during food handling and service.
- Resolved customer inquiries and complaints to enhance overall dining experience.
- Greeted customers entering store and responded promptly to customer needs.
- Increased sales of promotional items by informing customers about current offers.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Associate of Applied Science -
Lone Star Kingwood
12-2025
Skills
- Attention to detail
- Performance improvement
- Relationship building
- Strategic planning
- Workflow management
- Teamwork and collaboration
- Goal setting
- Complex Problem-solving
- Client service
- Computer skills
- Excellent communication
- Customer service
- Active listening
- Organizational skills
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Hacienda Los Arcos
11.2025 - Current
Team Lead
Crust Pizza Co
11.2022 - 11.2025
Cashier
Whataburger
07.2019 - 12.2019
Associate of Applied Science -
Lone Star Kingwood