Myrna Cudahy
Symetra
Belleville,IL
11
years of professional experience
Adaptable customer service professional with 10+ years of experience and a strong record of handling inbound calls, researching claim details, and delivering accurate support. I bring excellent soft skills, active learning, and dependable data entry to every interaction. Focused on improving customer understanding and service quality.
Work History
Customer Advocate II
1 Year- Responded to customer inquiries regarding policy details, benefits, and account updates.
- Documented customer inquiries including updates on claims.
- Provided exceptional customer service to high-volume customer base, answering inquiries and providing product information.
- Listened to customers to assess issues and provide accurate information.
- Explained policy provisions and claim statuses in clear, professional language to support customer understanding.
Customer Advocate II
10 Years 1 Month- Handled difficult customer situations with grace and professionalism.
- Conducted thorough research to provide accurate dental benefit and claim information.
- Provided excellent customer care during high call volume days.
- Processed dental claims.
Education
High School Diploma
Skills
Service-oriented mindset
Inbound call management
Active learning
Excellent soft skills
Data entry
Timeline
Customer Advocate II
Symetra
2025.10 - CurrentRead More
Customer Advocate II
HCSC
2015.09 - 2025.10Read More
South Hills High
High School Diploma
Read More