Myrna Frausto
El Paso
Summary
Detail-oriented Deposit Operations Specialist with a proven track record in workflow management and compliance. Skilled in check processing and implementing quality control measures to enhance operational efficiency.
Overview
26
26
years of professional experience
Work History
Deposit Operations Specialist
Casa Ford
5815 Montana Ave
08.1998 - 12.2024
- Processed daily deposit transactions with accuracy and efficiency.
- Ensured compliance with federal regulations related to deposit operations.
- Collaborated with cross-functional teams to streamline operational workflows.
Rebates Coordinator
Casa Nissan
5855 Montana Ave
05.2022 - 05.2024
- Coordinated daily operations to ensure smooth workflow and optimal resource allocation.
- Managed communication between departments to enhance collaboration and information sharing.
- Implemented quality control measures to ensure compliance with company standards and policies.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
Finance Assistant
Casa Nissan
5855 Montana Ave
06.2010 - 08.2022
- Processed transactions efficiently, ensuring compliance with regulatory standards and company policies.
- Coordinated documentation for deal approvals, enhancing workflow efficiency and turnaround time.
- Implemented process improvements that reduced errors in deal processing by standardizing procedures.
- Collaborated with cross-functional teams to resolve issues impacting deal timelines and customer satisfaction.
- Built rapport with clients through professional communication that fostered trust and confidence in our services throughout the transaction process.
- Reduced errors in documentation by diligently proofreading materials before submission to relevant parties.
- Increased operational efficiency by meticulously maintaining both digital and physical filing systems.
- Streamlined deal processing by efficiently reviewing and verifying transaction documents.
- Balanced daily workload effectively while managing multiple files at different stages of the deal process, ensuring timely progress.
Title Clerk
Casa Ford
5815 Montana Ave
09.2005 - 03.2010
- Processed vehicle title applications ensuring compliance with state regulations.
- Maintained accurate records of vehicle ownership transfers and lien releases.
- Assisted customers in understanding title requirements and documentation needed.
- Coordinated with dealerships to expedite title processing for new vehicles.
- Implemented workflow improvements enhancing efficiency in title processing operations.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Collected taxes and fees, submitted payments and issued receipts.
Car Rental Agent
Casa Ford
5815 Montana Ave
04.2003 - 01.2005
- Assisted customers with vehicle selection, providing detailed information on features and pricing.
- Led initiatives to streamline check-in/check-out processes, improving workflow efficiency.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Managed documentation for rental agreements, ensuring compliance with company policies.
Cashier
Casa Ford
5815 Montana Ave
01.2000 - 02.2002
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Supervised daily cash register operations to ensure accurate transactions and maintain customer satisfaction.
- Trained and mentored junior cashiers on best practices for efficient checkout processes.
- Resolved customer complaints promptly, improving service quality and fostering loyalty.
- Collaborated with management on policy updates, ensuring compliance with industry standards.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Processed both cash and card purchases and returns.
File Clerk
Casa Ford
5815 Montana Ave
07.1998 - 10.2000
- Assisted in archiving records, enhancing storage efficiency and access protocols.
- Implemented a systematic approach to file categorization, reducing retrieval time by optimizing layouts.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
- Monitored and updated filing systems to meet organization standards.
- Improved file organization by implementing an efficient categorization and labeling system.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Organized physical storage spaces for optimal use, maximizing available room for new document additions.
Education
High School Diploma -
Eastwood High School
El Paso, TX05-1988
Skills
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Strong analytical skills
- Balancing daily deposits
- Adherence to confidentiality policies
- Check processing
- Processing deposits
- Exceptional attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rebates Coordinator
Casa Nissan
05.2022 - 05.2024
Finance Assistant
Casa Nissan
06.2010 - 08.2022
Title Clerk
Casa Ford
09.2005 - 03.2010
Car Rental Agent
Casa Ford
04.2003 - 01.2005
Cashier
Casa Ford
01.2000 - 02.2002
Deposit Operations Specialist
Casa Ford
08.1998 - 12.2024
File Clerk
Casa Ford
07.1998 - 10.2000
High School Diploma -
Eastwood High School