Myrna Fuentes
Hutto,,TX
Summary
Proven hospitality professional with a track record of enhancing guest experiences at Fairmont Austin through exceptional customer service and strong multitasking abilities. Skilled in cash handling and guest engagement, I excel in fast-paced environments, consistently prioritizing service quality. Bilingual and adept in teamwork, This approach boosts satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
Fairmont Austin
Austin, TX
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Hostess
Hotel ZaZa
Austin, TX
12.2019 - 03.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Del Valle High School
Del Valle, TX06.2018
Skills
- Bilingual
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Cleanliness standards
- Service prioritization
- Sales expertise
- Sales Techniques
- Quality Control
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Advanced computer skills
Timeline
Server
Fairmont Austin
03.2022 - Current
Hostess
Hotel ZaZa
12.2019 - 03.2021
High School Diploma -
Del Valle High School