Audrey Terkildsen
Rupert,ID
Summary
Detail-oriented professional with strong customer service skills and bilingual communication. Proven ability to enhance teamwork and adapt to diverse needs while maintaining high standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cook/ Dietary Aide
Mini-Cassia Care Center
Burley, ID
02.2026 - Current
- Prepared and cooked nutritious meals adhering to dietary guidelines and resident preferences.
- Maintained cleanliness of kitchen area, ensuring compliance with health and safety standards.
- Collaborated with team members to ensure timely meal service during peak hours.
- Adapted recipes to accommodate special dietary needs and preferences of residents.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Customer Service Associate
Oasis Stop N Go
Paul, ID
12.2024 - 02.2026
- Assisted customers with inquiries, providing accurate information about products and services.
- Collaborated with team members to maintain a clean and organized service area, enhancing overall store appearance.
- Adapted quickly to new products and promotions, effectively communicating changes to customers.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Maintained accurate cash drawer and balanced daily receipts.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Increased store revenue with proactive upselling of products and promotions to customers.
- Cross-trained and backed up other customer service managers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Operated kitchen equipment, ensuring adherence to safety and sanitation protocols.
- Collaborated with team members to streamline food preparation processes.
Lead Adventure Guide
Maverik Adventure's First Stop
Burley, ID
09.2023 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to enhance overall store operations and customer satisfaction.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Prepared and cooked a variety of dishes in accordance with recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Assisted in inventory management, tracking ingredient usage, and minimizing waste.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Trained new kitchen staff on safety protocols and efficient cooking techniques.
- Monitored cooking times and temperatures to guarantee food quality and safety standards were met.
Cook/Kitchen Prep Cook
Pitstop Grill
Declo, ID
11.2022 - 09.2023
- Prepared and cooked menu items following established recipes and safety standards.
- Operated kitchen equipment, ensuring cleanliness and functionality at all times.
- Coordinated food preparation with team members to ensure timely service during peak hours.
- Monitored inventory levels, assisting in ordering supplies to maintain stock availability.
- Trained new staff on cooking techniques and kitchen procedures for efficient workflow.
- Assisted in developing seasonal menus, incorporating customer feedback and culinary trends.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
High School Diploma -
Rapid City Central High School
Rapid City, SDAssociate Degree in Business Administration - Business Administration And Management
ICDC
Huntington Park, CA06-2012
Skills
- Customer service
- Fluent bilingualism
- Spanish translation
- Payment processing
- Document translation
Certification
Food Handlers
Serve Safe
Timeline
Cook/ Dietary Aide
Mini-Cassia Care Center
02.2026 - Current
Customer Service Associate
Oasis Stop N Go
12.2024 - 02.2026
Lead Adventure Guide
Maverik Adventure's First Stop
09.2023 - 12.2024
Cook/Kitchen Prep Cook
Pitstop Grill
11.2022 - 09.2023
High School Diploma -
Rapid City Central High School
Associate Degree in Business Administration - Business Administration And Management
ICDC