Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Myrna Reyna

San Antonio

Summary

Patient Service Representative with over 8 years of experience in delivering exceptional customer service, and enhancing operational efficiency. Skilled in scheduling, insurance verification, and maintaining medical records with precision and confidentiality. A fast learner and team player, dedicated to fostering a positive and organized environment, while aspiring to grow professionally in customer service.

Overview

10
10
years of professional experience

Work History

Member Service Representative

Community First Health Plans
San Antonio
06.2025 - Current
  • Assisted members with account inquires
  • Educated members on service offerings and membership benefits.
  • Resolved member prescription issues through effective communication and problem-solving.
  • Collaborated with team members to improve service delivery processes.
  • Maintained updated knowledge through continuing education and training.

Member Service Representative

Leading Edge Personnel
San Antonio
02.2025 - 06.2025
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Patient Service Representative

Florida Community Health Centers
Moore Haven
01.2016 - 12.2024
  • Deliver exceptional customer service, ensuring patient satisfaction and retention.
  • Efficiently schedule and manage appointments, enhancing operational flow.
  • Accurately verify insurance and personal details, ensuring compliance and accuracy.
  • Maintain and update medical records, supporting patient care and confidentiality.
  • Handle financial transactions, balancing records with precision and accountability.

Cashier/Stocker

Marathon Gas Station
Moore Haven
10.2015 - 01.2016
  • Greet Customers
  • Maintain store clean and organized
  • Cashier
  • Inventory

Education

High School - General

Clewiston High School
Clewiston, Fl
05.2006

Skills

  • Team player
  • Customer service
  • Records maintenance
  • Multitasking
  • Fast learner
  • Organized

Languages

  • English
  • Spanish

Timeline

Member Service Representative

Community First Health Plans
06.2025 - Current

Member Service Representative

Leading Edge Personnel
02.2025 - 06.2025

Patient Service Representative

Florida Community Health Centers
01.2016 - 12.2024

Cashier/Stocker

Marathon Gas Station
10.2015 - 01.2016

High School - General

Clewiston High School
Myrna Reyna