Myrna Yvette Puentes
Brownsville,TX
Summary
Detail-oriented professional with extensive experience in customer service and office management. Skilled in multi-line telephone operation and conflict resolution, consistently fostering positive relationships with clients. Committed to improving operational efficiency and supporting healthcare teams.
Overview
20
20
years of professional experience
Work History
Receptionist
South Texas Rehabilitation Hospital
11.2022 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Implemented efficient communication systems between medical staff and patients.
- Coordinated patient referrals and follow-up appointments with healthcare providers.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new reception staff on operational protocols and customer service standards.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
South Texas Monitoring Systems
11.2010 - 07.2022
- Customer Service
- Plan, design and update effective documents, database and spreadsheets.
- General office management and maintenance of directories and files.
- Plan and coordinate for in-service to nursing agencies and hospitals.
- Handle Title XIX with State of Texas Medicaid.
- Managed escalated customer complaints with professionalism, restoring trust and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Office Clerk
Law Office of Michael P. Trejo
08.2005 - 11.2010
- Customer Service
- Plan, design and updated effective documents, database and spreadsheet.
- General office management and maintenance of directories and files.
- Book keeping and record management
- Create and manage office planning calendars and presentations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Office Associate
1-Action Bail Bonds
08.2005 - 11.2010
- Coordinated office operations to enhance workflow efficiency and productivity.
- Customer Service
- Implemented document management systems to streamline information retrieval processes.
- Book keeping and record management
- Create and manage office planning calendars and presentation.
Education
Certificate - Computer Business Systems
Career Centers of Texas
Brownsville, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and seating clients
- Data inputting
- File management
- Mail handling
- Multi-line telephone operation
- Professional demeanor
- Calendar management
- Basic accounting
- Supply management
- Spreadsheet tracking
Timeline
Receptionist
South Texas Rehabilitation Hospital
11.2022 - Current
Customer Service Representative
South Texas Monitoring Systems
11.2010 - 07.2022
Office Clerk
Law Office of Michael P. Trejo
08.2005 - 11.2010
Office Associate
1-Action Bail Bonds
08.2005 - 11.2010
Certificate - Computer Business Systems
Career Centers of Texas