Myron jackson
Lake Alfred,FL
Summary
Results-driven Account Manager with a strong focus on client satisfaction and relationship building. Expertise in enhancing service delivery and implementing strategic plans to boost client retention.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
Tampa, FL
09.2018 - Current
- Managed client relationships by addressing concerns and ensuring satisfaction with security services.
- Developed strategic plans to enhance service delivery and client retention.
- Coordinated communication between clients and operational teams for streamlined service execution.
- Conducted regular site assessments to identify security risks and implement corrective measures.
- Trained new team members on company protocols and service standards to ensure consistency.
- Monitored key performance indicators to drive improvements in service quality and efficiency.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Police Officer
City of Bartow
Bartow, FL
05.1986 - 06.1996
- Enforced local laws and ordinances to maintain public safety and order.
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Collaborated with community members to foster trust and improve police-community relations.
- Developed training programs for new recruits, enhancing operational readiness and knowledge retention.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Provided testimony in court proceedings.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored traffic violations, issuing citations as necessary.
- Assisted in special investigations and crime prevention programs.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
- Thoroughly analyzed criminal information and processed crime scenes.
Jr High School Teacher
Polk County School Board
Mulberry, FL
11.1985 - 05.1986
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered positive classroom environment to enhance student learning experiences.
- Collaborated with colleagues to design interdisciplinary projects and assessments.
- Employed various teaching strategies to accommodate diverse learning styles and abilities.
- Monitored student progress through regular assessments and provided constructive feedback.
- Organized extracurricular activities to promote student engagement and community involvement.
- Developed strong relationships with students and parents, fostering a positive learning environment.
- Created lessons that facilitated student active engagement through [Type] technique.
- Prepared academic lessons for class lectures to accommodate unique learning styles.
- Implemented programs of study to meet diverse needs, interests and abilities of students.
- Continuously refined curriculum materials to ensure alignment with state standards and relevance to students'' lives.
- Utilized data-driven decision-making processes to inform instruction, leading to increased student achievement on standardized tests.
- Adhered to structured guidelines and policies outlined by educational board to foster student achievement.
- Provided individualized support to struggling students through targeted interventions and tutoring sessions.
- Designed and facilitated [Type] instruction to promote active learning and improve outcomes for middle school students.
- Adapted instructional methods to accommodate diverse learning styles, ensuring all students could access content.
- Established clear communication channels with parents through regular conferences and updates, promoting involvement in their child''s education.
- Designed and implemented assessments that accurately measured student progress towards learning objectives.
- Administered tests and assessments to evaluate student academic progress.
- Participated in professional development training opportunities to advance knowledge and teaching skills.
- Participated in ongoing professional development opportunities to stay current on educational research and improve teaching skills.
- Maintained after class availability to provide additional instruction and assistance to students.
- Managed classroom behavior effectively, implementing consistent rules and consequences for all students.
- Attended faculty meetings to enhance teaching methods and build collaborative culture.
- Enhanced student engagement by utilizing group projects and collaborative activities.
- Maintained safe and supportive learning environment to foster academic and creative development.
- Prepared and implemented lesson plans covering required course topics.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Assigned daily lesson plans designed to motivate students and allow for creativity.
- Identified signs of emotional or developmental problems in students.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Kept classroom organized, clean and safe for students and visitors.
- Completed in-service and additional training to maintain professional growth.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Prepared daily lesson plans for activities.
- Communicated objectives for all lessons, units and projects to students and parents.
- Implemented differentiated instruction to meet needs of diverse learners.
- Communicated with parents and guardians regarding student progress and behavioral issues.
- Utilized group and hands-on learning experiences for proficient teacher evaluation score.
Education
Bachelor of Science - Mathematics
Florida Agricultural And Mechanical University
Tallahassee, FL06-1983
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Certification
- Certified Police Training, South Florida State College - 1985-1986
- Florida A& M University Bachelor of Degree
Timeline
Account Manager
Allied Universal Security Services
09.2018 - Current
Police Officer
City of Bartow
05.1986 - 06.1996
Jr High School Teacher
Polk County School Board
11.1985 - 05.1986
Bachelor of Science - Mathematics
Florida Agricultural And Mechanical University