Summary
Overview
Work History
Education
Skills
Timeline
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Myron Shelby

Round Rock

Summary

Adept at data center operations and network support, I enhanced service delivery at Tesla, elevating client satisfaction. Skilled in computer hardware troubleshooting, my collaborative approach and effective use of technology significantly improved network performance. My strong customer service focus and technical acumen have consistently driven efficiency and satisfaction across roles.

Overview

7
7
years of professional experience

Work History

Data Center Technician

Tesla
07.2024 - Current
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, time reports and email.

Fiber Technician

CI Services
09.2021 - 07.2024
  • Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
  • Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
  • Improved network performance by installing, splicing, and testing fiber optic cables.
  • Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.

Delivery Driver

FedEx
07.2020 - 07.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Mailman

USPS
09.2017 - 07.2020
  • Collected outgoing mail from residents and businesses along assigned routes, providing a reliable service for senders.
  • Handled sensitive materials with care and discretion, ensuring the privacy of customers'' personal information.
  • Navigated diverse weather conditions safely while delivering mail, prioritizing safety for both pedestrians and motorists.
  • Utilized GPS technology effectively for efficient route planning, minimizing delays and ensuring prompt delivery of mail items.

Education

Cloud Engineer -

University of Texas At Austin
Austin, TX
02-2025

Skills

  • Data center operations
  • Network troubleshooting
  • Computer hardware troubleshooting
  • Network support

Timeline

Data Center Technician

Tesla
07.2024 - Current

Fiber Technician

CI Services
09.2021 - 07.2024

Delivery Driver

FedEx
07.2020 - 07.2021

Mailman

USPS
09.2017 - 07.2020

Cloud Engineer -

University of Texas At Austin

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Myron Shelby