Myron Orlando Cowan
San Antonio,TX
Summary
Enterprising District Manager successful in leading every facet of new and ongoing merchandising, sales, and service operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Responsible management professional well-versed in executing regional, divisional, and company priorities, ensuring sales and service readiness, and driving sales growth and profitability.
Overview
14
14
years of professional experience
Work History
District Merchandising Manager
Lowes
San Antonio, TX
08.2014 - Current
- Placed key merchandising personnel in bottom performing stores
- Quickly moved district overall performance from bottom of company to top 15th percentile within 10 months.
- Lead captainship of Improvement Calls weekly for bottom performing stores in region from key metrics from Stack Ranking.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Increased and communicated store programs and standards to employees for SMART, In-stock, Safe & Clean.
- Established effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements while leveraging payroll for year.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies, improve store's bottom line over 110% vs plan.
- Mentor to new leaders in district and provides support during onboarding process, thus improvement of KPIs.
- Assigned stretch assignments to cover and lead multiple stores during absence of store manager(s) while maintaining store's standards and meeting expectations.
- Responsible for overseeing successful implementation and execution of all Merchandising Services activities within district of assigned retail stores.
- Accountable for teams’ metrics and expectations including safety, quality, productivity and completion of assigned projects, furthermore; control overtime, payroll, and other expenses.
- Developed and maintained courteous and effective working relationships with Store Managers and District staff
- Prior positions held: Department Supervisor, Assistant Store Manager, Store Manager
Store Co-Manager
Wal-Mart, Inc
Athens, TN
09.2012 - 08.2014
- Increased supervision and development opportunities for management and hourly Associates
- Assisted in operations of store, communicating with management and associates on new company's directions.
- Assisted in teaching processes (i.e. Alive in 5, Aisle Location, Feature Management, Backroom organization, etc) clearer to shift, assistants, zone, and department managers.
- Ensures compliance with company, state, and federal policies and procedures.
Store General Manager/Human Resource Manager
Sears, Roebuck, and Co
Austin, TX
05.2008 - 09.2012
- Motivated employees through special events, incentive programs and constructive feedback.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
- Supervises 120 associates in $22.2 million store.
- Held Assistant Store Manager positions, Sales, Operations; District Operations
Education
MBA - Business Management, Human Resources
University of New Orleans
New Orleans, LA07.2008
Bachelor of Science - Athletic
University of West Alabama
Livingston, AL05.2006
High School Diploma -
North Jackson High School
Stevenson, AL05.2004
Skills
- Computer Proficiency
- Reporting and Performance Analysis
- Team Building and Motivation
- Retail Operations
- Staff Coaching and Training
- Resource Planning
- Multitasking and Prioritizing
- Employee Motivation
- Problem Anticipation and Resolution
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
District Merchandising Manager
Lowes
08.2014 - Current
Store Co-Manager
Wal-Mart, Inc
09.2012 - 08.2014
Store General Manager/Human Resource Manager
Sears, Roebuck, and Co
05.2008 - 09.2012
MBA - Business Management, Human Resources
University of New Orleans
Bachelor of Science - Athletic
University of West Alabama
High School Diploma -
North Jackson High School
Similar Profiles
Alessia OliverAlessia Oliver
Cashier at LowesCashier at Lowes
Lillian KingstonLillian Kingston
Delivery coordinator/ Fulfillment at LowesDelivery coordinator/ Fulfillment at Lowes
Bianca WatsonBianca Watson
Head Cashier Supervisor at LOWESHead Cashier Supervisor at LOWES