Myschika Haywood

• Conduct research with limited information to recommend solutions to clients’ requests.
  • Lead investigation and resolution of queries related to money movement, ensuring compliance with controls.
  • Execute client requests while maintaining 100% compliance with SOPs, averaging 40 requests per day.
  • Provide consultation to offshore colleagues on complex client requests.
  • Contribute to the development of operational manuals, streamlining workflow and ensuring regulatory compliance.
  • Coordinate feedback from clients and vendors, reducing resolution time from 3 to 1 day.

• • Organized schedules for drivers, ensuring optimal coverage and compliance with operational controls.
  • Responded to calls, maintaining communication with drivers, customers, and insurance companies.
  • Improved cash flow by 15% through timely invoicing and follow-up.

• Oversaw and trained a team of 4 operation officers. Delegated task among employees to increase overall productivity by 35%.
• Implemented policies and procedures, resulting in a 17% rise in monthly new accounts.
• Achieved 100% accuracy in monthly reconciliation of assets and liabilities to provide precise account balances.
• Elevated customer satisfaction to 92% through professional client interaction.

• Began career as Accounts Payable Specialist before receiving promotion to Operations Officer in 2020.
• Managed client requests, reducing transaction processing time from 15 to 7 minutes.
• Assisted/Guided in testing developments or fixes to processes and provide functional feedback that streamlined productivity.
• Provided support in data analysis for internal and external compliance auditors.