Myschika Haywood
Lithonia,GA
Summary
Incoming Information Security Profession with passion for aligning security architecture plans and processes with security standards and business goals. Seeking new challenges in the role as an advisor- Internal Audit IT SOX to leverage expertise in assessing controls, evaluating business processes, and providing technical guidance. Holds a Bachelor of Science degree in Management Studies along with the CompTIA Security+ Certification in good standing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Processing Specialist
Osaic
01.2023 - Current
- Conduct research with limited information to recommend solutions to clients’ requests.
- Lead investigation and resolution of queries related to money movement, ensuring compliance with controls.
- Execute client requests while maintaining 100% compliance with SOPs, averaging 40 requests per day.
- Provide consultation to offshore colleagues on complex client requests.
- Contribute to the development of operational manuals, streamlining workflow and ensuring regulatory compliance.
- Coordinate feedback from clients and vendors, reducing resolution time from 3 to 1 day
Service Dispatcher
McFarlane Trucking Ltd.
04.2022 - 10.2022
- Organized schedules for drivers, ensuring optimal coverage and compliance with operational controls.
- Responded to calls, maintaining communication with drivers, customers, and insurance companies.
- Improved cash flow by 15% through timely invoicing and follow-up.
Operations Supervisor
GK Capital Management Ltd
09.2021 - 02.2022
- Oversaw and trained a team of 4 operation officers. Delegated task among employees to increase overall productivity by 35%.
- Implemented policies and procedures, resulting in a 17% rise in monthly new accounts.
- Achieved 100% accuracy in monthly reconciliation of assets and liabilities to provide precise account balances.
- Elevated customer satisfaction to 92% through professional client interaction.
Operations Officer
JN Bank Ltd
11.2012 - 06.2021
- Began career as Accounts Payable Specialist before receiving promotion to Operations Officer in 2020.
- Managed client requests, reducing transaction processing time from 15 to 7 minutes.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided support in data analysis for internal and external compliance auditors.
Education
Bachelor of Science - Accounting
University of The West Indies
Kingston, Jamaica11.2012
Skills
- Risk Identification
- Risk Assessment
- Assessment Report Writing
- HIPPA / NIST-CSF/ SOX
- Audit Coordination
- Policy Enforcement
- Compliance Reporting
- Privacy and Confidentiality
- Audit Documentation
Certification
- Security+ Certification, CompTIA, 2023
- SAP GRC Training Certification, Udemy 2023
- Google Project Management Certificate, Coursera 2022
- Certificate in Portfolio Management 2018
Timeline
Operations Processing Specialist
Osaic
01.2023 - Current
Service Dispatcher
McFarlane Trucking Ltd.
04.2022 - 10.2022
Operations Supervisor
GK Capital Management Ltd
09.2021 - 02.2022
Operations Officer
JN Bank Ltd
11.2012 - 06.2021
Bachelor of Science - Accounting
University of The West Indies
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