Ramisa Islam
Richardson,TX
Overview
3
3
years of professional experience
Work History
Information Technology Domain Migration Specialist
Tyler Technologies
09.2024 - Current
- Coordinated cross-domain migrations for multiple business units, transferring data and applications to the new domain environment and providing post-migration support to ensure stability.
- Led the migration of a newly acquired company, transitioning its operations from a separate domain to the Tyler domain, ensuring seamless integration and minimal downtime.
- Oversaw the migration of user accounts, Active Directory objects, and network resources across domains, ensuring consistent security policies and streamlined access to company resources.
- Resolved user access and system configuration issues during domain migration projects, utilizing troubleshooting tools such as command prompt and registry editor to ensure a smooth user experience.
Cybersecurity Risk and Regulation Intern
PricewaterhouseCoopers
05.2024 - 08.2024
- Improved client cybersecurity posture through tailored risk assessments and mitigation strategies
- Reduced cyber threats by implementing security frameworks and incident response plans
- Created new security plan that follows the updated NIST 2.0 framework
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Technical Account Manager
Genpact
10.2022 - 03.2024
- Enhanced platform performance by implementing and maintaining upgrades
- Ensured data security, implementing encryption measures and access controls for sensitive information
- Collaborated with cross-functional teams to develop seamless integration between disparate systems
- Trained end-users on new applications, increasing productivity
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
Solution Advisor - Part Time
ASC Amy International LLC
- 08.2023
- Evaluated situations and delivered targeted solutions using various tools and resources
- Developed and updated complete business strategies to improve efficiency
- Performed statistical analyses to gather data and forecast business needs
- Collaborated with cross-functional teams to design and implement customized solutions.
Cybersecurity Technical Writer
FocusEdu Solutions
05.2022 - 11.2022
- Enhanced cybersecurity documentation by streamlining technical content and simplifying complex concepts for end users
- Reduced cybersecurity incidents by creating easy-to-understand policies, procedures, and guidelines for employees
- Collaborated with subject matter experts to develop accurate and comprehensive security documents for various projects
- Improved company-wide cybersecurity awareness by crafting engaging training materials and presentations on best practices.
Education
Certificate In Computer Information Systems -
California Institute of Applied Technology
Bachelor Of Science - Computer And Information Systems Security
Western Governors University
IT Fundamentals+ Certification -
CompTIA
Skills
- Networking Protocols
- Lean and Agile Practices
- Technical Documentation and Reporting
- Active Directly, Registry Edit, Command Prompt
- MS Office 365
- Remote Support
- Risk Assessment
- SaaS
- PaaS
- SQL (Beginner)
- Python (Beginner)
- NIST Framework
- CRM
- Ticketing Systems
Timeline
Information Technology Domain Migration Specialist
Tyler Technologies
09.2024 - Current
Cybersecurity Risk and Regulation Intern
PricewaterhouseCoopers
05.2024 - 08.2024
Technical Account Manager
Genpact
10.2022 - 03.2024
Cybersecurity Technical Writer
FocusEdu Solutions
05.2022 - 11.2022
Solution Advisor - Part Time
ASC Amy International LLC
- 08.2023
Certificate In Computer Information Systems -
California Institute of Applied Technology
Bachelor Of Science - Computer And Information Systems Security
Western Governors University
IT Fundamentals+ Certification -
CompTIA
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