My See Vang
Stevens Point
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and outstanding guest service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
REGISTRATION COORDINATOR
ASPIRUS STEVENS POINT HOSPITAL
01.2023 - Current
- Greet patients and visitors in a professional manner, while providing excellent customer service
- Assist patient registration process by verifying insurance coverage and collecting co-pays
- Respond promptly to telephone inquiries from patients regarding their accounts or services provided
- Maintained accurate records of patient information, including demographic data and insurance details
- Ensure HIPAA compliance through secure handling of confidential patient information.
GENERAL MANAGER/TRAINING LEADER
PANDA EXPRESS
06.2004 - 01.2022
- Communicate openly and consistently with team members to share goals and update on planned events
- Worked closely with front-line employees to fully understand every role and better support staff members
- Recruited, hired and trained new employees, including monitoring and review of individual performance
- Leveraged market knowledge and leadership ability to help drive profit increases
- Addressed internal and customer-related issues each day and create strategic resolutions
- Prepared employees for assignments by establishing and conducting orientation and training programs
- Assisted with employee termination process to drive consistency and reduce discrimination claims
- Prepared and submitted final pay for exiting employees to comply with federal law
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions
- Reduced accidents in workplace by implementing safety policies and procedures
- Complied with local, state and federal laws and established organizational standards
- Guide new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process
- Formulated corrective action plan through analysis of management feedback and consultation with employees.
Education
ASSOCIATE OF ARTS IN BUSINESS MANAGEMENT -
ASHWORTH COLLEGE- NORCROSS, GA
07.2016
DIPLOMA -
CLOVIS HIGH SCHOOL- CLOVIS, CA
06.2002
Skills
- Management skills
- Interpersonal skills
- Organizational skills
- Communication
- Relationship building
- Problem solving
- Time Management
- Bi-lingual (Fluent in Hmong)
Certification
- First Aid
- Servsafe
References
Available upon request
Timeline
REGISTRATION COORDINATOR
ASPIRUS STEVENS POINT HOSPITAL
01.2023 - Current
GENERAL MANAGER/TRAINING LEADER
PANDA EXPRESS
06.2004 - 01.2022
ASSOCIATE OF ARTS IN BUSINESS MANAGEMENT -
ASHWORTH COLLEGE- NORCROSS, GA
DIPLOMA -
CLOVIS HIGH SCHOOL- CLOVIS, CA
- First Aid
- Servsafe
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