MYSHALIK DAVIS
Columbia,USA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
6
years of professional experience
Work History
Patient Care Representative
Call 4 Health
01.2020 - 05.2022
- Managed accounts receivable for multiple clinics, showcasing financial acumen
- Trained new employees on proper protocols related to patient care services, using instructional techniques effectively
- Assisted in the implementation of new processes for patient care, displaying problem-solving abilities
- Answered telephones and directed calls and voicemails to appropriate staff
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
- Resolved customer complaints regarding claim processing in a professional manner
Customer Service Representative
Teleperformance
01.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Hardee's
04.2016 - 11.2018
Education
High School Diploma -
Swansea High School
Swansea, SC05.2018
Skills
- Organizational Skills
- Insurance Verification
- Adaptability and Flexibility
- Teamwork and Collaboration
- Professionalism
- Attention to Detail
- Customer Service Oriented
References
References available upon request
Timeline
Patient Care Representative
Call 4 Health
01.2020 - 05.2022
Customer Service Representative
Teleperformance
01.2019 - 11.2019
Cashier
Hardee's
04.2016 - 11.2018
High School Diploma -
Swansea High School