Myslie Cesaire
Summary
Professional Collection Specialist with proven track record in debt recovery and account management. Adept at negotiating payment plans, resolving disputes, and maintaining compliance with regulations. Strong focus on team collaboration and achieving results, consistently adaptable to changing needs. Skilled in communication, conflict resolution, and maintaining customer relationships.
Overview
17
17
years of professional experience
Work History
RCM Collection Representative
Cigna-Evernorth
05.2023 - Current
- Edit, bill and collect payment on complex outstanding claims.
- Identify Account Receivables
Enrollment/Billing Senior Representative
Cigna
01.2021 - Current
- Handle customer service inquiries from member, providers, physicians and internal and external clients.
- Answer questions related to pharmacy benefits
- Help enroll clients in copay assistance programs
- Maintain accurate and complete documentation of all inquiries to continuously improve the customer service process.
- Experience in government-funded and manufactures copay assistance
- Account receivable, collect outstanding balance from patients and release AR protocols
- Bill CPA programs
- Assisted as SME for NH Training Class
Billing/Copay/AR Representative
Accredo Health Group
10.2018 - Current
- 4 years of Accredo Specialty Pharmacy experience working with RxHome, ESD, TMW/Bluezone
- Copay Assistance and Billing knowledge
- Assist w/ department special projects
- Load and Bill Copay Assistance claims
- Release AR Protocols
- Handle customer service inquiries from member, providers, physicians and internal and external clients.
- Maintain accurate and complete documentation of all inquiries to continuously improve the customer service process.
Health Unit Coordinator
AdventHealth Systems
04.2016 - 02.2019
- Identifies, prioritizes and transcribes all types of physician orders by completing the patient Kardex, proper care map, making out necessary requisitions.
- Performs indirect patient care duties related to admission, transfer and discharge.
Nursing Assistant
Orlando Health
08.2015 - 05.2016
- Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre- and post-operative care.
- Assists patient with hygiene, mobility, and nutritional needs.
Unit Secretary
Orlando Health
08.2008 - 12.2014
- Performs routine clerical/secretarial tasks for one or more persons in a demanding Emergency room.
- Transcribes physician orders, performs data entry, assembles and compiles medical records.
Education
Bachelors - Business Healthcare Management
Western Governor University
03.2024
Associate in Arts - undefined
Valencia College
12.2013
Health Unit Coordinator - undefined
Orlando Vo-Tech
09.2008
Skills
- Goal oriented
- Credit analysis
- Debt negotiation
- Skip tracing
- Active listening
- Decision-making
- Payment arrangements
Timeline
RCM Collection Representative
Cigna-Evernorth
05.2023 - Current
Enrollment/Billing Senior Representative
Cigna
01.2021 - Current
Billing/Copay/AR Representative
Accredo Health Group
10.2018 - Current
Health Unit Coordinator
AdventHealth Systems
04.2016 - 02.2019
Nursing Assistant
Orlando Health
08.2015 - 05.2016
Unit Secretary
Orlando Health
08.2008 - 12.2014
Associate in Arts - undefined
Valencia College
Health Unit Coordinator - undefined
Orlando Vo-Tech
Bachelors - Business Healthcare Management
Western Governor University
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