MYSSEE LEE
Eagan,MN
Summary
Goal oriented individual with experience in social services, banking industry, behavioral health, dictating chart notes, and an interest in pursuing medicine. Health Science student with experience in promoting wellness and implementing strategies to improve the health of individuals. Accumulated over 6000 hours of direct patient care in acute psychiatric care. Experience in Ramsey County case management and operated in high pressure environments while recommending best resources and courses of action to benefit client needs and quality of life.
Overview
10
10
years of professional experience
1
1
Certification
Work History
LTC Case Manager
Thomas Allen Inc.
09.2023 - 09.2024
- Managed CADI/CAC and EW waivers for 55 clients.
- Partnered with physicians, mental health case managers, therapist, and care coordinators to develop and implement individualized care plans and documented patient interactions and interventions in SSIS.
- Completed renewal assessments monthly and intake assessments for Ramsey County clients.
- Meet 30 hours of billing requirements and assured that services are documented for each client in charting system.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented Mnchoice assessments and treatment plans.
- Assisted clients in navigating housing supportive services, legal services, Medical Assistance renewals, and public benefits to gain access to valuable resources.
Mental Health Program Assistant
Anoka Metro Regional Treatment Center
06.2022 - 08.2023
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Maintained patient records, documenting changes in patient condition.
- Coordinated person centered skills with clients
Psychiatric Nursing Assistant
Alaska Psychiatric Institute
02.2020 - 04.2022
- Assisted with lesson planning, designing activities to promote language, cognition and memory skills
- Record and maintain patient information in EMR such as vital signs, treatments, or discharge plans
- Worked part of team that included psychiatrists, psychologists, psychiatric nurses, and social workers for patient treatment plans and interventions
- Complete physical checks and monitor patients to detect unusual or unharmful behavior
- Provided mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care
- Provided patients with assistance in ADL's such as eating, dressing, bathing, and walking
- Completed administrative tasks, such as entering orderings into computer, answering telephone calls, and maintaining medical records.
Bank Teller
First National Bank of Alaska
08.2014 - 05.2018
- Processed standard teller transactions for customers including servicing, , accepting loan payments, managing sale deposit payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
- Trained employees on cash drawer operation
- Service 25+ customers per hour with extreme attention to detail
- Establish credibility with customers by building a friendly rapport
- Identify sales opportunities and refer customers to branch partners in financial services including loan inquiries, opening an account or mortgage loans
- Coordinated monthly meetings about regulations and federal policies
- Answer telephone inquiries on banking products including checking, savings, loans and lines of credit.
Education
Bachelor of Science - Health Science, Psychology, Psychology
University of Alaska Anchorage
Anchorage, AK08-2025
Skills
- Self Starter and Team Player
- Detailed Oriented
- Strong organizational skills
- Adaptability
- Interpersonal skills
- Willingness to learn
- Open-mindedness
- Effective Communication
- Employee Training and Development
- Microsoft Office
- Medical Terminology Knowledge
- Customer Service Expert
Languages
Hmong
Native or Bilingual
Certification
ACTFL Oral Proficiency Interview (OPI)
Date Issue: 10/13/2023
Date of Expiration: 10/13/2025
Certificate Code: 7390791-77AF03
Timeline
LTC Case Manager
Thomas Allen Inc.
09.2023 - 09.2024
Mental Health Program Assistant
Anoka Metro Regional Treatment Center
06.2022 - 08.2023
Psychiatric Nursing Assistant
Alaska Psychiatric Institute
02.2020 - 04.2022
Bank Teller
First National Bank of Alaska
08.2014 - 05.2018
ACTFL Oral Proficiency Interview (OPI)
Date Issue: 10/13/2023
Date of Expiration: 10/13/2025
Certificate Code: 7390791-77AF03
Bachelor of Science - Health Science, Psychology, Psychology
University of Alaska Anchorage
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