Summary

Overview

Work History

Education

Skills

Timeline

MYSTIC ADAMS

North Little Rock,United States

Summary

Responsible for operational oversight of a multimillion dollar business, including all aspects of personnel, finance, marketing and sales.

Managed and directed a team of 120+ employees, ensuring efficient and quality performance.

Developed and implemented strategies to increase revenue and reduce cost.

Improved guest service and employee morale through effective communication and problem solving.

Analyzed and reported on financial performance, identifying areas of opportunity.

Negotiated contracts and agreements with vendors and suppliers.

Created standard operating procedures and trained teams in their implementation.

Overview

years of professional experience

Work History

General Manager / Assistant General Manager

Atrium Hospitality

Little Rock, AR

08.2022 - Current

Developed and implemented strategies to increase sales, customer satisfaction, and profitability.
Upheld organizational standards and guidelines, ensuring compliance with standard protocols.
Recruited, trained, and curated multiple teams of employees, interdependentally.
Monitored and evaluated staff performance, providing feedback and guidance as needed.
Analyzed sales figures and prepared reports for senior management.
Mitigated client concerns promptly, fostering positive customer experiences.
Spearheaded partnerships with suppliers and vendors to achieve timely and dependable delivery outcomes.

Executive Chef/Food & Beverage Director

Hilton Garden Inn

03.2022 - 08.2023

Over 10 years of experience in Executive Chef and Food & Beverage Director roles
Responsible for overseeing all culinary and food & beverage operations, including menu development, product research, food preparation, and presentation
Developed creative and innovative menu items to meet customer needs and maximize profitability
Proven track record of creating and maintaining high service standards for customers
Experienced in developing budgets and managing financial objectives
Skilled in leading highperforming teams and creating a positive work environment
Strong communication and interpersonal skills for effective collaboration with staff and customers

Executive Chef

Crowne Plaza

03.2018 - 10.2020

Responsible for managing the operations of a highend, awardwinning restaurant kitchen
Supervised a staff of over 25 cooks, dishwashers, and other kitchen personnel
Established and maintained quality control standards for all food items produced in the kitchen
Designed innovative dishes and recipes to meet customer demands
Maintained uptodate knowledge of food trends and industry developments
Ensured compliance with health and safety regulations and standards
Negotiated contracts with local suppliers to ensure quality ingredients and cost savings
Led kitchen staff in creating and executing seasonal menus for special occasions

Pastry Chef/Sous Chef/Executive Chef

Made from Scratch Catering

07.2015 - 03.2019

Expert in creating unique, highquality desserts for all types of events and occasions
Skilled in developing and leading a team of kitchen staff, including training and managing employees
Responsible for creating menus and monitoring food production and quality control
Experienced in ordering and maintaining food inventory, budgeting, and cost control
Proficient in using food presentation techniques to enhance the visual appeal of the dishes
Proven track record of boosting customer satisfaction through innovative desserts and dishes

Education

Bachelor Of Arts - Arts

Henderson State University

Arkadelphia, AR

05.1997

Skills

Hotel Effectiveness

Microsoft Suite

Micros

Theme Menu Development

Special Event Catering

Private Large Group Plating Events

OnQue

Opera

Knoexus

Workday

Paycom

Delphi

Transcendent/Mintek

Silverware