Mystique Quintana
Portland,OR
Summary
Friendly customer-oriented Professional with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 10 years of experience in Customer Service and 8 years in Hospitality and Tourism.
Overview
10
10
years of professional experience
Work History
Reservation Manager
Uhaul Moving And Storage
04.2021 - Current
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings for the whole Portland Metro area.
- Conducted regular audits of reservation records to ensure accuracy, minimizing discrepancies and potential conflicts.
- Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed over 50 online booking inquiries daily and assisted guests and travel partners with questions throughout entire booking cycle.
- Meticulously managed group bookings for events and conferences, providing exceptional service tailored to each group's needs.
Caregiver
Integrity In-home care
08.2019 - 04.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping for over 4 clients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Crewmember
Wendys
05.2016 - 08.2019
- Worked front counter, drive-thru and other areas in about 4 locations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained over 3 new team members on procedures, customer service, and sales techniques.
Outreach Coordinator/Receptionist
Rivera & Rivera
06.2014 - 06.2016
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Completed domain name registrations and maintained website and web hosting account.
- Designed user interface to meet client specifications,
- Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
- Monitored progress of over 30 grant applications
Quote
"The purpose of our lives is to add value to the people of this generation and those that follow."
– Buckminster Fuller
Education
Bachelor of Science - Cultural Anthropology
Portland State University
Portland, OR06.2024
Bachelor of Arts - International Studies
Clackamas Community College
Oregon city, OR06.2022
Tourism and Hospitality Certificate -
International Air And Hospitality Academy
Vancouver, WA07.2020
High school diploma -
Oregon City Highschool
Oregon city, OR06.2017
Junior High Education - Hospitality And Tourism
Roger L. Putnam Vocational Technical Academy
Springfield, MA11.2016
Skills
- Self-motivation
- Strong written communication skills
- Comfort with learning and using digital tools
- Team player mindset with cross-cultural literacy
- Clerical
- Retail Sales
- Reservation software knowledge
- Customer service expertise
- International Travel
- Travel Planning
- Multitasking
- Reliability
- Team building
- Professional and Courteous
Traveler, Writer, Photographer
As someone who has a Travel Specialist certification, exploring new cultures and interacting with locals from across the globe is something that brings me pure joy. I love being able to Jump in and experience new things, from the landscape, to the history and especially the food. and of course, pictures hold s thousand memories so I tend to find myself in Photographer mode when I'm out exploring. I also enjoy writing and reading., Poetry is my favorite form, as well as travel and food blogs.
Languages
Spanish
Limited Working
Interests
Travel
Writing
Photography
Reading
Cooking
Timeline
Reservation Manager
Uhaul Moving And Storage
04.2021 - Current
Caregiver
Integrity In-home care
08.2019 - 04.2021
Crewmember
Wendys
05.2016 - 08.2019
Outreach Coordinator/Receptionist
Rivera & Rivera
06.2014 - 06.2016
Bachelor of Science - Cultural Anthropology
Portland State University
Bachelor of Arts - International Studies
Clackamas Community College
Tourism and Hospitality Certificate -
International Air And Hospitality Academy
High school diploma -
Oregon City Highschool
Junior High Education - Hospitality And Tourism
Roger L. Putnam Vocational Technical Academy
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