Mystre' D. Van Horn
RowCal, Formerly Pioneer Beck
Austin,Texas
25
years of professional experience
Accomplished Community Association Manager experienced in managing large-scale residential communities, including single-family homes and condominiums. Achieved operational efficiency and improved community relations through effective governance, financial oversight, and team leadership. Focused on delivering strategic objectives while fostering collaborative environments and optimizing processes.
Work History
Lead Community Association Manager
8 Years 4 Months- Oversaw 18 condominium associations comprising 1,925 units, managing $12 million operations budget and $35 million capital and reserves budget
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented best practices for project management and team collaboration.
- Mentored leadership team, fostering professional development and succession planning.
- Evaluated performance metrics to refine organizational strategies and achieve key objectives.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Director of Association Management (Contract)
1 Year 5 Months- Oversaw transactions involving 600 condos and 1,800 single-family homes
- Allocated $2.8 million for operational expenses and $2.5 million for reserves and capital needs
- Oversaw budget management and resource allocation to optimize financial performance.
- Streamlined communication processes between stakeholders, improving transparency and decision-making.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Onsite Manager
5 Years 6 Months- 1,800 single-family homes and 475 condos; budget allocated for $2 Million Operations and $2 Million for Reserves and Capital
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Developed and implemented best practices for project management and team collaboration.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw budget management and resource allocation to optimize financial performance.
- Streamlined communication processes between stakeholders, improving transparency and decision-making.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Onsite Manager
5 Years- Managed 1,132 single-family homes and 148 condos with a $3.9 million budget, ensuring effective property oversight and resource allocation.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed workforce scheduling to optimize resource allocation and productivity.
- Led training programs for new staff, enhancing operational efficiency and team performance.
- Coordinated project timelines, aligning team efforts with organizational goals and client expectations.
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement and professional growth.
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Negotiated contracts with vendors and subcontractors, resulting in favorable terms that benefited both parties involved.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Facilitated collaboration between cross-functional teams, supporting successful project outcomes through effective teamwork.
- Coordinated with subcontractors for timely completion of tasks, facilitating smooth project progression.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining clear communication throughout the project lifecycle.
- Mentored junior staff members, providing guidance on best practices in onsite management for their professional development.
- Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
- Assisted in budget planning and financial forecasting for projects, contributing to cost-effective decision-making.
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
- Demonstrated adaptability by managing multiple projects concurrently while maintaining superior performance levels across all jobsites.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Onsite Manager
5 Years- Managed mixed-use community of 2,824 units, including condos, single-family homes, townhomes, MUD, PUD, waterworks, and fire and police department, overseeing $7.2 million budget.
- Implemented process improvements resulting in streamlined workflows and reduced downtime.
- Analyzed operational metrics to identify trends, driving informed decision-making for resource management.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Implemented risk mitigation strategies during project planning stages to minimize potential issues down the line.
- Regularly updated stakeholders on project status through detailed reports and presentations.
- Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
- Improved overall productivity by continually evaluating and adjusting processes to optimize performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Led training programs for new staff, enhancing operational efficiency and team performance.
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement and professional growth.
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Negotiated contracts with vendors and subcontractors, resulting in favorable terms that benefited both parties involved.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Facilitated collaboration between cross-functional teams, supporting successful project outcomes through effective teamwork.
- Coordinated with subcontractors for timely completion of tasks, facilitating smooth project progression.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining clear communication throughout the project lifecycle.
- Mentored junior staff members, providing guidance on best practices in onsite management for their professional development.
- Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
- Assisted in budget planning and financial forecasting for projects, contributing to cost-effective decision-making.
- Demonstrated adaptability by managing multiple projects concurrently while maintaining superior performance levels across all jobsites.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Community Association Manager
4 Years 5 Months- Developed and implemented strategic plans to enhance resident engagement and satisfaction within communities.
- Oversaw budget preparation and financial management, optimizing resource allocation for community projects.
- Coordinated maintenance and repair services, improving response times and service quality for residents.
- Managed daily operations of multiple community associations, ensuring compliance with regulations and standards.
Community Association Manager
6 Years 1 Month- Fostered strong relationships with board members and residents, facilitating effective communication and conflict resolution.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Oversaw budget preparation and financial management, optimizing resource allocation for community projects.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Coordinated maintenance and repair services, improving response times and service quality for residents.
Education
No Degree - Community Association Management
Skills
Contract negotiation
Service contract negotiation
Vendor management
Stakeholder engagement
Budget planning
Guidelines enforcement
Community operations
Community safety
Community guidelines enforcement
Community restrictions enforcement
Vendor management
Proposal writing
Policy enforcement
Dispute handling
Strategic planning
Governance oversight
Restrictions enforcement
Leadership collaboration
Board relations
Communication skills
Multitasking
Communication skills
Microsoft office
Communication skills
Staff management
Budget reporting
Critical thinking
Effective communication
Clear messaging
Professionalism
Dispute resolution
Professionalism
Awards and Appointments
National Manager of the Year, Top Ten National Manager of the Year Finalist 2013, 2015, 2017, 2018 and 2019, Top Three National Manager of the Year 2014 and 2016, CAI National Recruiter of The Year 2018, State of North Carolina, Manager of Distinction 2012, Manager of the Year Award 2013, 2014, 2015 and 2016, Extra-Large Mixed-Use Community of the Year North Carolina 2012, 2013, 2014, 2015
Timeline
Lead Community Association Manager
RowCal, Formerly Pioneer Beck
04.2018 - CurrentRead More
Director of Association Management (Contract)
Real Manage
11.2016 - 04.2018Read More
Onsite Manager
CAS Inc.
06.2011 - 12.2016Read More
Onsite Manager
CAS Inc.
01.2011 - 01.2016Read More
Onsite Manager
CAS Inc.
01.2011 - 01.2016Read More
Community Association Manager
CAMS Inc.
04.2007 - 09.2011Read More
Community Association Manager
CAS Texas
03.2001 - 04.2007Read More
Community Association Institute
No Degree from Community Association Management
Read More