Nicole Munster
Bremen,KY
Summary
Versatile professional with experience in tax preparation, customer service, and retail management. Adept at working in dynamic environments, proficient in multitasking, and equipped with strong problem-solving and communication skills. Certified by the IRS, seeking to leverage these capabilities in a tax preparation or administrative role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Preparer
Dept. of Treasury IRS
12.2023 - Current
- Prepare and file tax returns for individuals and families
- Conduct interviews to gather financial data and ensure tax accuracy
- Maintain confidentiality and provide guidance on tax-related questions
- Train new volunteers and stay updated on tax regulations.
Product Specialist
TurboTax
12.2021 - 04.2022
- Assisted customers with tax filing through TurboTax software
- Resolved technical issues and explained tax-related concepts
- Maintained high customer satisfaction by providing clear support.
Hotel Front Desk Clerk
Super 8 Motels
04.2020 - 09.2020
- Managed guest check-ins/outs, handled reservations, and addressed inquiries
- Ensured guest satisfaction by resolving issues promptly.
Store Manager
Dollar General
06.2018 - 12.2019
- Led a team of associates, managed daily operations, and optimized inventory levels
- Reduced inventory shrinkage and enhanced sales through strategic planning
- Increased customer satisfaction and operational efficiency.
Education
Associate's Degree - Medical Assisting
Daymar College-Bowling Green
Owensboro, KY06.1997
Skills
- Organizational abilities
- Verbal/written Communications
- Information Processing
- Records Management
- Interpersonal strengths
- Quality Improvement
- Decision-Making
- Customer Service
- Critical Thinking
- Client Relations
- Data Confidentiality
- Time Management
- Registered Tax Return Preparer (RTRP)
Certification
- IRS Basic Tax Preparation, 01/01/24, 12/01/24
- IRS Advanced Tax Preparation, 01/01/24, 12/01/24
Timeline
Tax Preparer
Dept. of Treasury IRS
12.2023 - Current
Product Specialist
TurboTax
12.2021 - 04.2022
Hotel Front Desk Clerk
Super 8 Motels
04.2020 - 09.2020
Store Manager
Dollar General
06.2018 - 12.2019
Associate's Degree - Medical Assisting
Daymar College-Bowling Green
- IRS Basic Tax Preparation, 01/01/24, 12/01/24
- IRS Advanced Tax Preparation, 01/01/24, 12/01/24
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