Nand Patel
Atlanta,GA
Summary
Organized and dependable technical manager with solid experience in live broadcast events technical delivery, leadership, and risk management. Adept at planning, organizing, and delivering studio and gallery production while ensuring productions meet the highest standards. Proven ability to lead, train, and develop high performing teams. History of success partnering with stakeholder to interpret production requirements, and develop and implement plants that minimize risk and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Associate Technical Manager
Warner Bros. Discovery Inc. - WBD Sports
2022.04 - 2023.07
- Assisted with pre-game routing issues and testing for all NBA events.
- Created multiple workflow documents in Confluence for the NBA League Pass support staff to use daily.
- Requested and updated transmission paperwork requests for TNT, NBA TV and Bleacher Report (B/R) events.
- Verified the data and routing accuracy of current and upcoming events for all events related to B/R & NBA.
Associate Technical Manager
Warner Media - Turner Sports
2022.02 - 2022.04
- Managed a team of 12 operators who oversaw the creation, production, and management of NBA League Pass events on Bleacher Report and Live Sporting Events across Turner Sports.
- Subject matter expert for all things related to NBA TV Optimal Gaming Experience (OGE) and its routing to provide a smooth experience end-to-end to the final user.
- Oversaw IT Department operations and training.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Senior Operations Analyst
Warner Media - Turner Sports
2020.12 - 2022.02
- Operated as Technical Producer for several Live NBA and WarnerMedia Productions, such as NBA TV BetStreams, TNTOT, Popcast, TNT Bets, NBA TV Sideline, and CrunchTime.
- Created, routed, and automated on-air programming for special NBA TV & TNT events using cloud-based services such as Kiswe Cloudcast Studio.
- Served as the main point of contact for routing & escalation for all studio-produced shows.
- Created and routed events for automation and on-air distribution using various incoming sources via the League Pass Video Console, encoder management tool (Athena), and media/video processing suite (Aventus).
- Started and stopped on-air encoders for live distribution for over 3 million subscribers on mobile (iOS & Android), responsive web, connected devices, and consoles.
- Reviewed process failures and determined root causes.
Senior Operations Analyst
Warner Media - NBA Digital
2018.09 - 2020.12
- Served as Technical Producer for several Live NBA and WarnerMedia Productions, including NBA TV BetStreams, TNTOT, Popcast, and TNT Bets.
- Supervised the Live Operations Team of 10 analysts responsible for monitoring, producing, and operating live NBA events across all digital platforms and national television.
- Conducted end-to-end testing for mobile (iOS and Android) and Responsive Web applications through various workflows, scripts, and scenarios for the NBA League Pass application & site.
- Created new workflows and streamlines for adjoining teams which reduced production setup, incident, and live errors by 70% for NBA Digital, Bleacher Report Live, and Turner Sports.
- Created new ticketing and escalation workflows which increased efficiency and accuracy by 95%.
- Diagnosed, escalated, and managed medium and high impact incidents and outages using ServiceNow ticketing system, nightly reports, conference calls and video chats.
- Conducted interviews and managed new-hire training and onboarding for NBA Live Operations Team.
- Experience and knowledge using JIRA, Confluence, encoders and automation consoles, and other production technologies.
NBA Specialist - Team Lead
TBS - Digital Operations Center
2015.11 - 2017.11
- Responded to all inquiries from the customer related to current open JIRA tickets.
- Track bugs and issues related to the NBA League Pass application using JIRA tickets.
- Develop guides and documentation for best practices in confluence for NBA dedicated staff and DOC engineers.
- Administer the NBA VEOC conference bridges daily with monitoring and engineering teams.
- Investigate problems with software applications and diagnose the root cause.
- Lead a group of four NBA dedicated staff members with all projects and tasks.
- Troubleshoot defects on ten digital platforms and create necessary incident tickets that are reviewed by developers for resolutions.
- Managed and updated ServiceNow ticket information into a workspace to track known issues, duplicates and status updates.
- Collaborated with Warner Media internal and external partners to monitor NBA overall product performance.
Education
Bachelor of Business Administration in Computer Information Systems -
Georgia State University
Atlanta, GA05.2015
Skills
- Fluent in Hindi and Gujarati
- ServiceNow
- BMC Remedy Ticketing System
- Microsoft Office
- CDN Purging
- Auditing Unix Accounts
- Collaborative Problem Solving
- Critical Thinking
- Quality Assurance
- Software Testing
- Project Management
- Cross-functional Team Coordination
- Technical Documentation
- Team Collaboration
- Documentation and Reporting
- Technical Troubleshooting
- User Support
- Root Cause Analysis
- Customer Service
- Reliable
- Adaptable
- Detail-oriented
- Time Management
- Strong Work Ethic
- Complex Broadcast IP Design and Operations
- Cloud Systems
- Leadership
- Influencing Skills
- Sports Production Processes
- Technical Equipment Operations Management
Accomplishments
2021 Sports Emmy Award for Outstanding Interactive Experience - Event Coverage for NBA Season Restart.
Timeline
Associate Technical Manager
Warner Bros. Discovery Inc. - WBD Sports
2022.04 - 2023.07
Associate Technical Manager
Warner Media - Turner Sports
2022.02 - 2022.04
Senior Operations Analyst
Warner Media - Turner Sports
2020.12 - 2022.02
Senior Operations Analyst
Warner Media - NBA Digital
2018.09 - 2020.12
NBA Specialist - Team Lead
TBS - Digital Operations Center
2015.11 - 2017.11
Bachelor of Business Administration in Computer Information Systems -
Georgia State University
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