Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nash Means

Millsboro,DE

Summary

Dedicated customer service professional with a proven track record in enhancing client experiences and streamlining processes. Known for exceptional communication, problem-solving, and collaboration skills.

Overview

8
8
years of professional experience

Work History

Customer Service

Giant Food Stores
Oak Hill, VA
08.2021 - 01.2024
  • Delivered exceptional customer service, addressing client concerns promptly and professionally.
  • Enhanced visitor experience by providing friendly and informative customer service.
  • Collaborated with team members to ensure seamless customer service experiences.
  • Provided outstanding customer service.
  • Assessed and resolved customer service problems and executed solutions.
  • Provided excellent customer service by addressing inquiries promptly and knowledgeably.

Groundskeeper

Private Client
Haymarket, VA
11.2020 - 11.2021
  • Operated landscaping equipment.
  • Identified areas of needs for safety.
  • Collaborated with clients to understand preferences and execute tailored landscaping plans.

Customer Service Representative

Chipotle
Oakton, VA
06.2018 - 01.2019
  • Implemented feedback mechanisms to gather customer insights and drive service improvements.
  • Streamlined communication between front-of-house and kitchen to optimize workflow efficiency
  • Led initiatives to reduce order errors, resulting in improved accuracy in deliveries and customer retention.

Parts Specialist

Caliber Collision
Vienna, VA
09.2017 - 11.2018
  • Managed inventory control processes to ensure accurate stock levels and timely replenishment.
  • Collaborated with service teams to identify parts needs, enhancing workflow efficiency and customer satisfaction.
  • Streamlined ordering processes by implementing systematic tracking of incoming and outgoing parts shipments.

Customer Service Representative

Jimmy John's
Chantilly, VA
08.2015 - 01.2018
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Trained new team members on company policies and customer interaction techniques.
  • Managed order processing and ensured timely delivery to enhance customer satisfaction.
  • Collaborated with kitchen staff to maintain quality standards and improve service speed.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.

Education

High School Diploma -

Chantilly High School
Chantilly, VA
06.2015

Skills

  • Excellent customer service skills
  • Leadership qualities
  • Computer skills
  • Sales and marketing
  • Verbal and written communication
  • Decision-making capacity
  • Flexible and adaptable

Interests

  • Electronics and Circuit Building
  • Video Game Design

Timeline

Customer Service

Giant Food Stores
08.2021 - 01.2024

Groundskeeper

Private Client
11.2020 - 11.2021

Customer Service Representative

Chipotle
06.2018 - 01.2019

Parts Specialist

Caliber Collision
09.2017 - 11.2018

Customer Service Representative

Jimmy John's
08.2015 - 01.2018

High School Diploma -

Chantilly High School