- Electronics and Circuit Building
- Video Game Design
Nash Means
Millsboro,DE
Summary
Dedicated customer service professional with a proven track record in enhancing client experiences and streamlining processes. Known for exceptional communication, problem-solving, and collaboration skills.
Overview
8
8
years of professional experience
Work History
Customer Service
Giant Food Stores
Oak Hill, VA
08.2021 - 01.2024
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Enhanced visitor experience by providing friendly and informative customer service.
- Collaborated with team members to ensure seamless customer service experiences.
- Provided outstanding customer service.
- Assessed and resolved customer service problems and executed solutions.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
Groundskeeper
Private Client
Haymarket, VA
11.2020 - 11.2021
- Operated landscaping equipment.
- Identified areas of needs for safety.
- Collaborated with clients to understand preferences and execute tailored landscaping plans.
Customer Service Representative
Chipotle
Oakton, VA
06.2018 - 01.2019
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Streamlined communication between front-of-house and kitchen to optimize workflow efficiency
- Led initiatives to reduce order errors, resulting in improved accuracy in deliveries and customer retention.
Parts Specialist
Caliber Collision
Vienna, VA
09.2017 - 11.2018
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Collaborated with service teams to identify parts needs, enhancing workflow efficiency and customer satisfaction.
- Streamlined ordering processes by implementing systematic tracking of incoming and outgoing parts shipments.
Customer Service Representative
Jimmy John's
Chantilly, VA
08.2015 - 01.2018
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new team members on company policies and customer interaction techniques.
- Managed order processing and ensured timely delivery to enhance customer satisfaction.
- Collaborated with kitchen staff to maintain quality standards and improve service speed.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Education
High School Diploma -
Chantilly High School
Chantilly, VA06.2015
Skills
- Excellent customer service skills
- Leadership qualities
- Computer skills
- Sales and marketing
- Verbal and written communication
- Decision-making capacity
- Flexible and adaptable
Interests
Timeline
Customer Service
Giant Food Stores
08.2021 - 01.2024
Groundskeeper
Private Client
11.2020 - 11.2021
Customer Service Representative
Chipotle
06.2018 - 01.2019
Parts Specialist
Caliber Collision
09.2017 - 11.2018
Customer Service Representative
Jimmy John's
08.2015 - 01.2018
High School Diploma -
Chantilly High School